Samsung Smart TV network issues

[dye1806]

I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal.

I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!

I have turned everything on and off again but still not working. Can anybody help?

 

[cyberbiker]

this explains why some of the Samsung Smart TVs have been discounted so. With al the people expending so many manhours, i'm surprised no one's initiated a class-action suit against Samsung for false claims.

 

[Pooneil]

Don't let the volume of problems fool you. Every manufacturer has problem living up to expectations. So many people report problems with Samsung because they have been the largest volume manufacturer of TVs in the world since 2006.

 

[pc40]

I have several Samsung TV's, the latest being the 4K TV, 2 have the same problem with working with networks. Used to work fine then broken. Samsung support are diabolical at fixing this issue and cant deal with complex problems, or people that know what they are talking about I have asked for the customer service Director of Samsung UK to call me back and she cannot be bothered. I have just sent back the 65" Samsung 4K TV as I do not want more hassle, didn't even bother taking it out the box. After over 5 hours trying to resolve the problem on my current 4K TV my advice is steer clear of Samsung TV's. Unless you have lots of time and patience don't bother. It is not your ISP and it wont matter if the TV is hard wired or wireless. Some issues are cleared with the DNS fix (as below) if that does not work you will need to take it back, you will not fix the issue. Latest firmware upgrades will not fix the issue. Samsung do need to come clean on this one.

 

[Vascoeagle]

I was having the same problem and tried everything that others suggested and none worked. I then downloaded a wifi analyzer app on my iPad and found that I had a lot of interference on channels 3 through 7. I changed my router to channel 10 which had little interference and it finally fix my problem.

 

[Pooneil]

Good work. What app did you use? Is it free or paid?

 

[Foolsland]

I tried your solution and it worked a treat . I can now use the smart hub. Thanks

 

[Scott Warren]

no solution for me. tried both dns changes, restarting, unplugging router, hubs, factory resets, disabling firewall and countless hours on the phone and online chat. All firmware updated. it has to be on their end, wether they choose to admit it or not. after countless reset at samsungs request and multiple TECH'S ? I only have top row of apps to access and they work but if i try to access the samsung apps key network interference occurred try again later, pops up immediately. what a joke. Worked fine til tuesday afternoon. Wonder if it has anything to do with the BELKIN Router outage ? wired and wireless connections tried directly to router and directly to modem .Tried the press fast foward / 289 / backwasrds Nothing works......

Nothing worked for me either until i changed the channel my router was using to channel 3. It was interference from my neighbors' wifi!

 

[zerophile]

I had the same issue after Samsung Updated the TV software.

40F5500

What fixed the problem was to go into System and select the Setup option and go through the entire 10 or so steps of setting up your TV almost like the initial setup screen.

Note all settings and apps are retained as it is not a factory reset.

May not apply to all network issues but it fixed the Samsung App (not connected to network) while everything else with network worked.

 

[jnel25]

Here's the solution that worked perfectly for me:

I was having the same exact issue with my Samsung UN60H7150. All was fine until today, when the apps starting acting weird. The tv is only two months old. I tried everything from updating to the latest software to the Smart Hub reset, changing the DNS server, etc. Nothing helped.

Do the following, worked for me:

- Unplug the TV from the outlet
- If you have the small cursor button on back of the TV, press it once, and then again. This time hold it in for about 10 seconds
- Leave it unplugged for at least 10 mins and then plug it all back in. Give it a few mins to do it's thing and that should fix the app issues! (well at least it did for me)

This worked perfectly for me. Thanks! All I had to do was unplug and replug my TV and my router started to detect my TV lan ethernet connection again.

 

[jnel25]

I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal.

I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!

I have turned everything on and off again but still not working. Can anybody help?

I unplugged my TV and then plugged it back in after a few minutes, and started working again!

 

[losangelesdoc]

Smart tv Led 32 - Argentina - Where I can find information about the Samsung server maintenance?

I just bought a UN55H6203 and it is connecting to the internet, but no apps appeared in Smart Hub on install (I upgraded firmware) and none appear when I select Most Popular or other search options. Reset SmartHub is greyed out for me. I see no DNS settings.

Interestingly, when I tried to email and live chat through Samsung website, neither worked.

UGH

 

[davegibelli]

I have a UE32ES5500, TV works fine and Smart Hub YouTube works. The browser will NOT even open, I get updating, then installing and the TV just sits there with installing forever.

Smart Hub is not so smart, it will not display its version and it will not reset. Spent an hour on the phone to support and they could not fix it. They need to escalate the issue.

Now for the really strange thing, the TV is sending SYN packets to 107.108.175.178:443 but there is no reply, that IP does not appear to belong to Samsung. If I get an answer I'll post it here.

 

[jamcm]

After hours of searching, and trying to set DNS to 8844,8888 and messing with IP addresses, without any luck, I found a fix that worked for me. Try resetting TV to FULL FACTORY RESET, and not just the reset on TV interface. This will remove everything and will be out of the box fresh. Start by turning off the TV and with the remote, press (mute-1-8-2-power) if this does not work (info-menu-mute-power). This will open "service mode" press (options-factory reset-reset). After TV restarts enter language, cable provider, set up your wireless network and password. When it asks to update say yes and wait the 15 minutes or so to update software. Last you have to re-enter any subscriptions and passwords for things like Netflix. That's It, Good luck.

 

[SamsungCannotMakeTVs]

This has to be something to do with the updates from Samsung. After my tv updates, the Smarthub stops working for a day or two. It's garbage and has been doing it for months. I had Sears come out and they couldn't find anything of course. Really frustrating to drop over a thousand dollars for a tv that won't stay on and does not function as a Smart TV.

 

[immediate]

I’m posting this as a warning to others not to do what I did (why can’t I leave things alone?!)

My Samsung UE55HU8200 was working perfectly until yesterday, when Netflix, Amazon Instant Video and Blinkbox Movies all failed. The apps would load but trying to play a movie resulted in an error, in the case of Netflix the movie would load to 99% then stall, followed by an error message saying it couldn’t play. Similar results with Amazon and Blinkbox. However, all the UK catch-up services including BBC iPlayer, ITV Player, 4OD and Demand 5 were fine. There was certainly nothing wrong with my Internet connection.

I found the 8888 suggestion on this forum (thank you!) and it restored all services. I think the problem coincided with a Samsung software update. Although it’s obviously great that the 8888 fix worked, I don’t think the end user should have to make such adjustments, and non-technical people who don’t use forums would be stuck. However, for me that should have been a happy ending.

And it would have been if only I could keep my meddling, geekish fingers to myself. But no. I just had to see what ‘Service Mode’ was. I tried mute-1-8-2-power but that didn’t work, so I moved on to info-menu-mute-power. Immediately all my picture settings went up to their maximum or somewhere near it and the service menu appeared. I tried to exit it with the return and exit keys, but it would not go away and the picture remained dreadful.

I turned the TV off, removed power, restored power, and switched back on. Service menu gone but picture absolutely horrible. All the settings that I had spent weeks honing had been lost. Fortunately I had taken screenshots so was able to restore them. But the picture wouldn’t retain its image level if I used Smart Hub. The brightness would plunge to almost black, and would stay like that after returning to normal TV viewing. However, entering the picture menu showed that my custom settings were still in place, and immediately on entering the menu the picture restored itself.

The problem hasn’t happened again for an hour of testing, so I hope it was a temporary glitch. But if you fancy looking at the oh-so-tempting service menu, please be warned!

As for Samsung’s latest update, my set now behaves strangely after switching on. The voice command icon appears for a few seconds, then the TV turns itself off then on again, after which it works normally. This has nothing to do with my accessing the service menu, as the odd behavior came before. I don’t use voice command mode and would like to disable it but can’t find a disable option.

 

[Maim]

Thanks the 8888 trick seems to have worked. Was driving me crazy

 

[FlyingFrek]

Hi! I'm having the same problem. My TV doesn't connect to the wi-fi. I tried connecting it with a wire and that worked.
Made all updates and also tried the 8888/8844 trick, but nothing worked. The wireless connection panel still keeps loading and then nothing happens. It first happened a couple moths ago, when the software was updated - then SmartHub stopped working. After that I made a few updates and restarts - Smarthub started workign but was not able to connect to wi-fi.

 

[Mpiman]

I reset the Smarthub app. This updated all of the apps. Once I accepted the new terms the SmartHub started working again.

 

[bigsg]

Simple answer you have too many devices connected to your wifi your router is deciding on what takes precedence over the other it is always good to have a modem just for the internet and have a separate wifi modem for WiFi devices only. the cable guy at my job turn me on to that solution and it works

 

[AKHeathen]

I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal.

I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!

I have turned everything on and off again but still not working. Can anybody help?

----------------
I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.

Did you ever get a resolution?

The problem is in the router/modem. I get this regularly abut there is little I can do since the problem is in my provider furnished combo router modem. Reset the router when it happens and make sure there aren't a bunch of devices interrupting the constant connection it wants to establish. You can also rework your router firmware to give the TV priority and better QOS which sometimes requires a reflash. Do so at your own risk or via a professional with good experience in the process. Another factor is being too far from your local isp node, which cannot be helped by the customer, and you just have to put up with resetting the modem and put in a service call request.

 

[dmitche3]

I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal.

I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!

I have turned everything on and off again but still not working. Can anybody help?

----------------
I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.

Did you ever get a resolution?

The problem is in the router/modem. I get this regularly abut there is little I can do since the problem is in my provider furnished combo router modem. Reset the router when it happens and make sure there aren't a bunch of devices interrupting the constant connection it wants to establish. You can also rework your router firmware to give the TV priority and better QOS which sometimes requires a reflash. Do so at your own risk or via a professional with good experience in the process. Another factor is being too far from your local isp node, which cannot be helped by the customer, and you just have to put up with resetting the modem and put in a service call request.

When I see 'furnished combo router modem' I think ATT gateways. You don't have to put up with that. Just a little bit of thought and you'll have the solution. Just becuase ATT offers free WIFI in their gateway does not prevent you from taking a wireless router and use that. Just connect your wireless router to the gateway and ignore all of the WIFI on the gateway. I'm 100% sure that you have an ethernet port in the gateway to connect to. That's what I did.

 

[Memhorder]

I have the BD-5900 blu-ray and Netflix or youtube works but all the rest of the apps are crap......................Says it gets smarter the more you use it. pfft! Bad connectivity and always buffering or doesn't even launch not to mention slow response time.

 

[Manos_SKG]

I have an 55H6670 and it works perfectly. My father in law liked it and just bought a 48H6670 and he has the same problems.

We have done everything, hard reset, connect through wifi, connect through lan cable, connect in a different router, changed the dns EVERYTHING! It's a shame for Samsung really!

 

[arpee79]

I have an 55H6670 and it works perfectly. My father in law liked it and just bought a 48H6670 and he has the same problems.

We have done everything, hard reset, connect through wifi, connect through lan cable, connect in a different router, changed the dns EVERYTHING! It's a shame for Samsung really!

I have just stumbled on this issue with my UN60es800, didnt even know I had an issue from 2 months ago when It last worked. The mute 1 8 2 powert factory reset let me only get a glimpse of the wifi around me, when I put my password to my wifi it then went to hard wired connection which failed. after that I was back to the same issue.

 

[Manos_SKG]

Samsung said that it was the wifi's problem but that's not true as it doesn't work even via LAN. I returned it back and replaced it with a 48H65000 which works perfectly. I am convinced it is a hardware problem.