[SOLVED] Sapphire Rx 580 4gb fans and led not working, but the display is working normally

[C2arlos]

So I purchased this Gpu 7 months ago. No issues at all while using it, until the last weekend. I realized this while I was playing ac oddyssey, the temp were to high (78-80) and the frame rate started to drop at this point. So I checked the fans and they weren't working, either the led light on the GPU. Display works, games works for minutes until the temps are high.

The only thing that are not working are the fans and the led light on the GPU.

 

[Dark Lord of Tech]

Sounds like you need to RMA the card.

 

[C2arlos]

Sounds like you need to RMA the card.

I purchased It in newegg without extended warranty, So that option isnt available, I dont know if I should try to fix It ;(, I mean the only things that are not working are the LED light and the coolers;(

 

[Dark Lord of Tech]

What make and model.

 

[C2arlos]

What make and model.

Sapphire Rx 580 4gb Nitro+ dual fan

 

[Dark Lord of Tech]

If you've only had it for 7 months , you can still RMA it to Sapphire as long as you have the receipt. Newegg can provide it. I had to RMA all 3 of my 580's. Also Sapphire but 580 8GB Nitro+ Editions. Replacements have been fine.

 

[TJ Hooker]

So I checked the fans and they weren't working, either the led light on the GPU.

Were you looking at the fans while the game was running and the GPU was at ~80C? Or while the card was idling?

 

[C2arlos]

Were you looking at the fans while the game was running and the GPU was at ~80C? Or while the card was idling?

@80C and idling ;( neither the leds nor the fans were working

 

[C2arlos]

If you've only had it for 7 months , you can still RMA it to Sapphire as long as you have the receipt. Newegg can provide it. I had to RMA all 3 of my 580's. Also Sapphire but 580 8GB Nitro+ Editions. Replacements have been fine.

And It has to be sent via newegg or directly to Sapphire in this case.

 

[Dark Lord of Tech]

I had newegg email me my receipt and I opened a RMA request with Sapphire. They respond quickly if it's not the weekend. After card is sent to Sapphire , it comes back pretty quickly. Email from Sapphire will have detailed instructions on how to mail it back to them.
https://support.sapphiretech.com/Default.asp?lang=eng

 

[C2arlos]

I had newegg email me my receipt and I opened a RMA request with Sapphire. They respond quickly if it's not the weekend.
https://support.sapphiretech.com/Default.asp?lang=eng

Thank you so much, I already spoke with a representative from Sapphire so I will send him information. Another question, he asked me about serial and part number, where do I find those?

 

[Dark Lord of Tech]

On the card or box , sometimes both.

 

[Dark Lord of Tech]

 

[C2arlos]

On the card or box , sometimes both.

Dude, thank you so much, you have been more than helpful, I'll keep you update

 

[Dark Lord of Tech]

Gald to assist!