Scanjet 3300c, PrecisionScan LT and Windows XP SP2

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

After installing sp2 on my xp-box i can't scan anymore. I've the 2117
Error-Message. So i called the german hp-techsupport and they gave me
the solution. Go to security-center -> firewall-settings -> exceptions
-> program and choose PrecisionScan LT. Close the window with okay and
try starting the software. After some seconds the scanner should start
to scan.

Hope this will help you.

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Holger,

Did this actually work for you? I have the same model scanner and am
getting the same error message you reported. Following these steps did not
fix my scanner.

Any other suggestions?

Paul


"Holger Winkler" <mail@winkler-digital.de> wrote in message
news:511a1743.0409092249.6e86e564@posting.google.com...
> After installing sp2 on my xp-box i can't scan anymore. I've the 2117
> Error-Message. So i called the german hp-techsupport and they gave me
> the solution. Go to security-center -> firewall-settings -> exceptions
> -> program and choose PrecisionScan LT. Close the window with okay and
> try starting the software. After some seconds the scanner should start
> to scan.
>
> Hope this will help you.

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Hallo Paul,

this works for me fine. Have installed the sp2 first an then the
Scanning Software? I made a complete and clean installation of my
system. There are to many fragments left in the registry when you only
uninstall the scanner-software.

Holger

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Hogler,

It seems that the problem was related to the Microsoft Service called
"Windows Image Acquisition (WIA)". If I disabled that, it would work fine.

I remove the HP Software entire and removed the driver from the machine. I
then plugged in the scanner and let Windows detect the new device. It did
properly detect the scanner and it found a driver (appears to be a MS
driver). It works fine in Paintshop Pro, though it seems to timeout under
the Microsoft Office Document Imagine program. Hitting scan a second time
gets it going.

It's not perfect, I guess. I either have to disable WIA, whatever that's
for, or live with Microsoft's Document Imaging program complain. Since I
don't use the latter and I prefer to not disable a service for no known
reason, I'll just stick with the way it is now.

I might go back and install the HP tools (not the driver) one day when I
have more time to play, but today is not that day ;-)

In any case, it seems that HP needs to provide some updated tools for XP
SP2. I can clearly see there is a conflict here.

Paul


"Holger Winkler" <mail@winkler-digital.de> wrote in message
news:511a1743.0409122248.13ab06b9@posting.google.com...
> Hallo Paul,
>
> this works for me fine. Have installed the sp2 first an then the
> Scanning Software? I made a complete and clean installation of my
> system. There are to many fragments left in the registry when you only
> uninstall the scanner-software.
>
> Holger

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Hello Paul

i doesn't disable the WIA-Service. I talked with the support of hp an
the workaround works perfect even with the wia-service enabled.

Holger

"Paul E. Jones" <paulej@packetizer.com> wrote in message news:<dTb2d.9057$n%3.641582@twister.southeast.rr.com>...
> Hogler,
>
> It seems that the problem was related to the Microsoft Service called
> "Windows Image Acquisition (WIA)". If I disabled that, it would work fine.
>
> I remove the HP Software entire and removed the driver from the machine. I
> then plugged in the scanner and let Windows detect the new device. It did
> properly detect the scanner and it found a driver (appears to be a MS
> driver). It works fine in Paintshop Pro, though it seems to timeout under
> the Microsoft Office Document Imagine program. Hitting scan a second time
> gets it going.
>
> It's not perfect, I guess. I either have to disable WIA, whatever that's
> for, or live with Microsoft's Document Imaging program complain. Since I
> don't use the latter and I prefer to not disable a service for no known
> reason, I'll just stick with the way it is now.
>
> I might go back and install the HP tools (not the driver) one day when I
> have more time to play, but today is not that day ;-)
>
> In any case, it seems that HP needs to provide some updated tools for XP
> SP2. I can clearly see there is a conflict here.
>
> Paul
>
>
> "Holger Winkler" <mail@winkler-digital.de> wrote in message
> news:511a1743.0409122248.13ab06b9@posting.google.com...
> > Hallo Paul,
> >
> > this works for me fine. Have installed the sp2 first an then the
> > Scanning Software? I made a complete and clean installation of my
> > system. There are to many fragments left in the registry when you only
> > uninstall the scanner-software.
> >
> > Holger