Question Scanner driver not loading

[Dirtnapper01]

I have a MFC L2740DW unit. The scanner driver will not load. I have turned off Firewall and that did not help. I uninstalled Brother software and unit and reinstallled. I am using Win 11 24H2, build 26100.2161. Ideas? Thanks.

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

What error messages or pop-up windows are presented when the scanner driver fails to load?

If possible take some screenshots and post the screenshots here via imgur (www.imgur.com).

How is the scanner connected?

Are you certain that the Brother software/drivers were obtained directly from Brother's website?

Just because "Brother" appears in some URL does not mean that the website is "Brother".

 

[KingLoki]

Try installing in safe mode and as Administrator by right-clicking on install file. Then reboot and check in Device Manager to see if the scanner is installed with no yellow exclamation marks.

 

[KingLoki]

The Brother website has an Update Firmware Tool fot this model dated late 2023. Have you updated the firmware to see if it fixes it?

 

[Dirtnapper01]

Try installing in safe mode and as Administrator by right-clicking on install file. Then reboot and check in Device Manager to see if the scanner is installed with no yellow exclamation marks.

Can not install brother software in safe mode, Win11 says Print Spooler can not be started in safe mode.

 

[Dirtnapper01]

The Brother website has an Update Firmware Tool fot this model dated late 2023. Have you updated the firmware to see if it fixes it?

Latest firmware.

 

[Dirtnapper01]

Update your post to include full system hardware specs and OS information.

What error messages or pop-up windows are presented when the scanner driver fails to load?

If possible take some screenshots and post the screenshots here via imgur (www.imgur.com).

How is the scanner connected?

Are you certain that the Brother software/drivers were obtained directly from Brother's website?

Just because "Brother" appears in some URL does not mean that the website is "Brother".

Scanner is connected to router. Yes, software is from Brother. Brother tools panel shows scanner driver not loading.

Gigabyte Z790 D DDR4
Intel i7 14700K
Samsung M.2 990 Pro
Corsair Vengeance Pro DDR4 64GB
NVIDIA GeForce GTX 1660 Super
ViewSonic VP3256
Win 11 24H2 Build 26100.2161

 

[Ralston18]

Brother MFC L2740DW - that is actually a multi-function device (print, copy, scan, fax) - correct?

All other features and functions are working correctly?

And the device is using a wired connection via the router for network connectivity - correct?

Static IP address for the Brother?

= = = =

https://download.brother.com/welcome/doc100142/cv_hll2380dw_use_busr_lem603001-01_a.pdf

Scanning configuration etc, set up via Section 5 (Page 27).

ControlCenter4 Advanced Mode....

= = = =

If you run thePowershell Get-PNPDevice cmdlet as admin to you see any references at all to Brother and/or scanning? (Note it may be a long list.)

FYI:

https://learn.microsoft.com/en-us/p...evice/get-pnpdevice?view=windowsserver2022-ps

https://devblogs.microsoft.com/scripting/powertip-find-all-devices-connected-to-a-computer/

 

[Dirtnapper01]

Solved. After spending hours trobleshooting this issue, I finally got it resolved. Forwhatever reason the full Brother software pkg could not load the scanner driver. Last attempt was to just download the printer and scanner driver alone, leaving the CC4 software in installed, and it worked. Thanks for ideas...