Question Screen goes black ?

[erolkayar]

Hi,

My pc goes black screen(sometimes) when I play games, watching multiple videos, obviously it happens when GPU is too busy. RTX 2060 Super, 16 GB.
It's the GPU because pc keeps running and I can still hear audio.

Can you guide me, where should I check first?

Thank you.

 

[rgd1101]

full system spec? include brand and model of the psu

 

[erolkayar]

full system spec? include brand and model of the psu

Power Supply 350W 80 Plus Bronze Certified PSU (ATX)

OS
Windows 11*
CPU Up to Intel® CoreTM i7-10700 Processor
Chipset Intel® H410
Memory 2 x DDR4 2666MHz U-DIMMs, up to 64GB
VGA Up to MSI GeForce RTX 2060 SUPER 8GB GDDR6
Storage
1x M.2 SSD (Auto switch)
1x 2.5" Driver Bay
2x 3.5" Driver Bays
I/O (Rear)
1x DVI-D
1x VGA (D-Sub)
1x HDMI™ out
2x USB 3.2 Gen 1 Type A
4x USB 2.0
1x PS/2 Combo Port
1x RJ45 LAN
3x Audio jacks
*Tips: The display function is only available on non F series
processors.
Bluetooth 5.1
Cooling System Air Cooler
Power Supply 350W 80 Plus Bronze Certified PSU (ATX)
Size 42 Liter
AC Adapter Intel® Wi-Fi 6 AX 200
Dimension 210 x 450 x 488 mm
Weight 10Kg / 12Kg
Accessories
1x Manual (optional)
1x Quick guide
1x Warranty card
1x Power cord
Software
Dragon Center
BurnRecovery
Norton SymSilent
Office 16.4
Norton Internet Security (60-day Trial)
PowerDVD 14(UWP)
Mystic Light 3.0
Photo Director
Note
Upgrade timing may vary by device. Features and app
availability may vary by region. Certain features require
specific hardware (see aka.ms/windows11-spec).

 

[rgd1101]

is this some prebuild?
psu brand and model?

 

[erolkayar]

is this some prebuild?
psu brand and model?

Yes, it's an MSI MAG Infinite S - 10th

https://www.msi.com/Desktop/MAG-Infinite-S-10th/Specification

i don't know the PSU model, I'm still trying find it.

 

[John Chesterfield]

350 watts is cutting it fine, even with a good quality unit.