Question Screwed up, lost my USB 2.0 drivers.

[dragonorb13]

So, the title pretty much says the important bit. My USB ports started resetting themselves on me after a windows update. Naturally, my first troubleshooting step was to uninstall the drivers, and let windows put them back on fresh. Well, it gave me back my USB 3.0 drivers, but my 2.0 equipment is non-operational. I've checked my system board manufacturer's site (Gigabyte B450 DS3H), but no 2.0 drivers, and the chipset didn't put them on. I'd really love to be able to get to my external hard drive. Anyone know where I can get a hold of them?

 

[kerberos_20]

usb 2.0 drivers are included with windows, no special drivers needed
check device manager if it doesnt report some issue there

 

[dragonorb13]

usb 2.0 drivers are included with windows, no special drivers needed
check device manager if it doesnt report some issue there

It's not reporting any issues, or any missing drivers. But the 2.0 drivers that I'm 100% sure were there weren't reinstalled. And it refreshes itself about three times a second, which is really annoying. (And, I assume, a sign that windows might be corrupt.) I'm currently looking for my win 10 flash drive as we speak...

 

[COLGeek]

Go here for a fresh install image of Win 10:

https://www.microsoft.com/en-us/software-download/windows10

Before doing that, run the System File Checker:

https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

 

[kerberos_20]

try commands in CMD as admin:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

 

[Colif]

So, the title pretty much says the important bit. My USB ports started resetting themselves on me after a windows update. Naturally, my first troubleshooting step was to uninstall the drivers, and let windows put them back on fresh. Well, it gave me back my USB 3.0 drivers, but my 2.0 equipment is non-operational. I've checked my system board manufacturer's site (Gigabyte B450 DS3H), but no 2.0 drivers, and the chipset didn't put them on. I'd really love to be able to get to my external hard drive. Anyone know where I can get a hold of them?

Have you got latest bios? there was a known problem with USB on some Motherbaord/CPU combos so I just thought I ask
USB 2 shouldn't just stop, as said above, its part of windows, has been since 7 at least.

do the USB ports work in bios?

 

[dragonorb13]

Have you got latest bios? there was a known problem with USB on some Motherbaord/CPU combos so I just thought I ask
USB 2 shouldn't just stop, as said above, its part of windows, has been since 7 at least.

do the USB ports work in bios?

I mean, that's the weird part. My keyboard and mouse are working just fine. But several peripheral devices aren't. My external drive and my G13, most critically. And they both stopped working at the same time, when I tried to force windows to reinstall the drivers. I did try the bios, and the chipset.

 

[dragonorb13]

try commands in CMD as admin:
sfc /scannow

This actually fixed the constant refreshing of my Device Manager, so that's a frikkin' start.

 

[Colif]

which version of win 10

1. right click start
   
2. choose run...
   
3. type winver and press enter
   
4. current version is 21H1
   

 

[dragonorb13]

which version of win 10

1. right click start
2. choose run...
3. type winver and press enter
4. current version is 21H1

Shows "Version 21h1 (OS build 19043.1110)"

 

[Colif]

Try doing this and see if it fixed windows - https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

all it does is replaces windows, you will need to get updates again and hope they don't break USB again

 

[dragonorb13]

Try doing this and see if it fixed windows - https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

all it does is replaces windows, you will need to get updates again and hope they don't break USB again

Once the new image of win 10 downloads, I will. I have been unable to find my windows jump, so I probably wiped it... And I'm on satellite, to it'll take a while.

 

[Colif]

It is your problem, you take as long as you need. We still be here when you return

 

[dragonorb13]

I am enraged. The first attempt borked up during the verification process. The second attempt, I apparently hit "upgrade now" and it downloaded perfectly. But gave me no options. So I'm downloading it a third freaking time.

 

[dragonorb13]

So, um... I've finished downloading the current version. And it's not offering me actual choices on what to keep or not keep. Naturally, since I don't want to lose my stuff, this is concerning. Any reassurances anyone has? Or some fix for how to get around the issue?

 

[Colif]

So, um... I've finished downloading the current version. And it's not offering me actual choices on what to keep or not keep.

clearly don't do that yet

What are you doing? You are on 21H1 now, so the installer should just grab updates. it shouldn't install.
without USB 2 drivers, and all the other fixes not helping, a clean install might be only fix. But don't rush it.

 

[dragonorb13]

clearly don't do that yet

What are you doing? You are on 21H1 now, so the installer should just grab updates. it shouldn't install.
without USB 2 drivers, and all the other fixes not helping, a clean install might be only fix. But don't rush it.

When it starts, it brings up the the "looking for updates" Screen. Then it goes through a couple of screens, such as "choosing what to keep", but doesn't actually give me an option and just moves on to other things.

 

[dragonorb13]

I think I figured out what I did wrong. I missed the footnote that says I need a certain SSU or newer. Downloading it now.

 

[Colif]

I missed the footnote that says I need a certain SSU or newer. Downloading it now.

where was this footnote? not run into that problem before.

How is it going?

 

[COLGeek]

where was this footnote? not run into that problem before.

How is it going?

Agreed. Seems something else is amiss. No specific drivers should be required.

 

[Colif]

SSU = Servicing Stack Updates: https://docs.microsoft.com/en-us/windows/deployment/update/servicing-stack-updates

interesting so the pc you update needs to have a certain version of files in DISM to update that way. I see why you got that error before now.

Still not seen that before, I would have thought all the needed files would be on the ISO, not need to grab additional just to run an update. SO that makes me wonder about people who update from win 7 now, would they have those files. Maybe they can only do clean and not keep. Curious.

 

[dragonorb13]

Not going great. I've downloaded like five different Cumulative Updates and Servicing Stack Updates that should be applicable, and all of them say they're not for my system. So I am, naturally, displeased. Especially since not having access to external drives means I can't even back up the critical data. -.-"

 

[dragonorb13]

At this point, I'm half tempted to slap linux on this thing and call it a day. Most of my games can run in linux, I just have to do some black magic to get it done.

 

[Colif]

Whatever removed USB 2 seems to have done more than that.

I would buy a few 32gb USB sticks and copy anything you need onto them. I got a 256gb USB this year, backup stuff I don't want to have to recreate... mostly my music collection.

Clean install of win 10 would fix it.

 

[dragonorb13]

Thumb drives aren't working either. I hadn't thought to test them, but I just did and no dice.