Question Secondary SATA SSD (Samsung 870 EVO 500GB) randomly stops working

[shaZam999]

I have a primary M.2 SSD (WD SN770) that I use as a boot drive which works fine, but the secondary SATA SSD will sometimes randomly stop working which necessitates a restart, after which it works fine.

I just built this PC last month, however the SSD in question is 2 years old and it was the primary OS drive in my previous build where it worked without issues, so I assume this has to do with my motherboard.

I ran an extended S.M.A.R.T. test using Samsung Magician on the SSD, and chkdsk /f. None of them reported any errors.

How do I troubleshoot the exact cause? Additionally, my external HDD was also getting disconnected randomly yesterday while downloading stuff on it. Could these 2 issues be related?

My full specs:

ASrock B650E Steel Legend WiFi
Ryzen 5 7600
2x16GB G.Skill DDR5 6000MHz
RX 6700XT
Corsair RM850e

 

[RealBeast]

I have a primary M.2 SSD (WD SN770) that I use as a boot drive which works fine, but the secondary SATA SSD will sometimes randomly stop working which necessitates a restart, after which it works fine.

I just built this PC last month, however the SSD in question is 2 years old and it was the primary OS drive in my previous build where it worked without issues, so I assume this has to do with my motherboard.

I ran an extended S.M.A.R.T. test using Samsung Magician on the SSD, and chkdsk /f. None of them reported any errors.

How do I troubleshoot the exact cause? Additionally, my external HDD was also getting disconnected randomly yesterday while downloading stuff on it. Could these 2 issues be related?

My full specs:

ASrock B650E Steel Legend WiFi
Ryzen 5 7600
2x16GB G.Skill DDR5 6000MHz
RX 6700XT
Corsair RM850e

I've found through experience that a good potential solution is to do a secure erase of the old SSD and not just a new format. Just for the heck of it I would also do a sfc /scannow using the command prompt to check your system files as it is quick and may solve issues.

 

[fzabkar]

A lot of people have reported problems/failures with the 870 Evo:

https://forum.hddguru.com/viewtopic.php?t=42876

 

[shaZam999]

I've found through experience that a good potential solution is to do a secure erase of the old SSD

Oh I haven't formatted it since I intend to use this SSD as the OS drive when I restore my old build.

Just for the heck of it I would also do a sfc /scannow using the command prompt

Yeah I forgot to mention; I ran both sfc /scannow and DISM commands to check and repair any errors and while SFC did say it fixed something, DISM did not. Even then, the SSD still stops responding and hangs up Explorer randomly.

 

[Bob.B]

I have a primary M.2 SSD (WD SN770) that I use as a boot drive which works fine, but the secondary SATA SSD will sometimes randomly stop working which necessitates a restart, after which it works fine.

I just built this PC last month, however the SSD in question is 2 years old and it was the primary OS drive in my previous build where it worked without issues, so I assume this has to do with my motherboard.

I ran an extended S.M.A.R.T. test using Samsung Magician on the SSD, and chkdsk /f. None of them reported any errors.

How do I troubleshoot the exact cause? Additionally, my external HDD was also getting disconnected randomly yesterday while downloading stuff on it. Could these 2 issues be related?

My full specs:

ASrock B650E Steel Legend WiFi
Ryzen 5 7600
2x16GB G.Skill DDR5 6000MHz
RX 6700XT
Corsair RM850e

Reseat the data and power cable both ends....test.

Move the data cable to a different port on the mobo....test.

Move the power cable to a different port on the psu...test.

Replace the data and power cable.....test.