Shafted by BestBuy! I NEED ADVICE

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Ok, So an update of what happened today, I went into the store and i asked for the same guy i was talking to yesterday. He talked to me about the diagnostic and told me nothing happened no overheating and no shutting off, so i got pissed turned it on and ran prime 95 and started "multi tasking" the computer instantly shut off and he insisted it was a power issue because it wasn't plugged in. So we plugged it in and the same thing happened, he then agreed with me that something was wrong and said he was going to send it in to have the whole motherboard replaced, i tried to argue saying that its a health risk and a safety hazard but the computer would not get hot enough while i was at the store for them to believe me :x also i was informed that i only have 1 valid repair (replacing av jack) because the screen they replaced was because of accident damage (I punched it 😳 ). As you guys stated i could argue the thermal paste but that would only leave me with two, so if the computer still has problems after they replace the motherboard i will qualify for a lemon. :?
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So...........you punched your laptop............ Was this before or after the overheating problem?
It sounds to me like you have some issues. Grow up, and quit whining. To blame a crap big box store for an "extended warranty problem" that you where stupid enough to buy in the first place and then tell us you are so immature you "punched" your laptop, WTF is wrong with you? You have just nullified your whole "lemon" argument, methinks you are the lemon.
Yo dumbass, sensitive electronics and fists do not go well together.
 
Don't know why i would buy a cooler when my computer is under warranty, but thanks for the gesture :wink: .
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Man the cooler is a must for a laptop now adays. It will over heat, by design it has no way to cool properly if you run it under heavy load, especially if its a cloth surface. If your gaming man, u gotta get another cooler besides the crap stock cooler if your gaming. Besides its a laptop, its not exactly the ideal gaming machine. The bigger your specs the hotter it will get.

Yeah sony battery may be a issue, but i have a HP and it willd do the same thing if its not on the cool pad i got. Plus the cool pad protecs you man hood, uknow that increased heat lowers your sperm count right?????
 
The laptop in question is a 2004 Sony, it shouldn't have any heat problems as it more than likely has nothing under the hood.
The OP on the other hand has abused his laptop and is whining because it is broken. Hopefully the heat has sterilized him, morons should not reproduce.
 
Yeah and my 8800 card should be able to paly a game of hold'em under vista but, it can't. gotta love thioses drivers!!!

Its got a processor, and its little intergrated gfx is probably crying i'm not ment to run modern games. Thats more then enough to over heat it in a case that is a inch tall. It shouldn't but it will. He said it was melting before.

The whole problem could be solved if he would just invest in a good desktop to game with as a laptop will never give him the performance he wants...at least not a store bought sony laptop.

and Best Buy will stall all day long, i used to work there...what was it we called those plans....shi**ty advantage, wait no thats when i worked at circuit city, at best buy we just said it was shi***tty
 
WTF IS WRONG WITH YOU. STFU. GET A LIFE. IF YOUR NOT GOING TO HELP THE OP THEN GO OUTSIDE, BREATHE SOME AIR THEN DIE. DO THE WORLD ( THE FORUMS ) A FAVOR. WE DNT NEED PEOPLE LIKE YOU WHO OFFER NO HELP BUT INSTEAD TARGETS THE OP FOR A PROBLEM THAT OBVIOUSLY WASNT REALLY HIS FAULT.

now if it started overheating cause you punched it..


:evil:



* soz for going off topic.* no evil deed must go unranted.
 
The OP starts with a valid request for help, in the middle of the thread (days later) he lets it slip that one of the problems he has had is due to him "punching" his laptop. All of his problems are now suspect. He was not truthful with the members of this forum from the beginning. We all thought he was having legitimate trouble, who's to say the rest of his problems are legit after he confessed to abusing his hardware once already?
 
So...........you punched your laptop............ Was this before or after the overheating problem?
It sounds to me like you have some issues. Grow up, and quit whining. To blame a crap big box store for an "extended warranty problem" that you where stupid enough to buy in the first place and then tell us you are so immature you "punched" your laptop, WTF is wrong with you? You have just nullified your whole "lemon" argument, methinks you are the lemon.
Yo dumbass, sensitive electronics and fists do not go well together.
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Give me a break! Best buy commits fraud every time they sell those stupid PSP's and you have the gaul to attack the OP because he got frustrated? Its not like he's sabotaging the laptop to get a new one, he's just trying to actually get what he paid for! Those PSP's are the biggest ripoff since alien abduction insurance! I fully back the OP based on his case. We have all been screwed by Best Buy, thats one thing, but to be screwed by insurance AND Best Buy is something so far above and beyond the norm that we should take a blind eye to any mistakes he made while using the laptop. This is historic, I don't think anyone has EVER been able to use the no-lemon policy before, so I'm flippin' excited.

If you arent with him, you're with besy buy. Think about that, hard.

Did you not read anything i've said? You should be banned from the forums, you're just a bully, and bully's piss me off even more than best buy. You came in here for one purpose alone, to get a reaction. Every post you make I will follow with a concise rebuttel, every post you make will make you look like even more of an ass.

You can take back your rude comments, or we can do this the hard way as i've explained prior. Your choice.

You can save your breath and just send any flames towards the OP to me, I'll gladly deal with you one at a time.
 
Ok, So an update of what happened today, I went into the store and i asked for the same guy i was talking to yesterday. He talked to me about the diagnostic and told me nothing happened no overheating and no shutting off, so i got pissed turned it on and ran prime 95 and started "multi tasking" the computer instantly shut off and he insisted it was a power issue because it wasn't plugged in. So we plugged it in and the same thing happened, he then agreed with me that something was wrong and said he was going to send it in to have the whole motherboard replaced, i tried to argue saying that its a health risk and a safety hazard but the computer would not get hot enough while i was at the store for them to believe me :x also i was informed that i only have 1 valid repair (replacing av jack) because the screen they replaced was because of accident damage (I punched it 😳 ). As you guys stated i could argue the thermal paste but that would only leave me with two, so if the computer still has problems after they replace the motherboard i will qualify for a lemon. :?
Click to expand...

So...........you punched your laptop............ Was this before or after the overheating problem?
It sounds to me like you have some issues. Grow up, and quit whining. To blame a crap big box store for an "extended warranty problem" that you where stupid enough to buy in the first place and then tell us you are so immature you "punched" your laptop, WTF is wrong with you? You have just nullified your whole "lemon" argument, methinks you are the lemon.
Yo dumbass, sensitive electronics and fists do not go well together.

My psp plan, covers accidental damage but the accidental damage cannot be used against the no lemon policy, the screen had dead pixel's and they did not want to replace it so the only thing i could do was break it (i was also 14 at the time 😛 ) but it did work out nicely. So i suggest you calm yourself down and indeed you are the one who needs to grow up. seriously if everyone thought like you there would be no such thing as a warranty. You should also enlighten me on how an intel centrino, with a 5400rpm 100gig hard drive and an integrated 64mb graphics card could get so hot that it burns the exterior of the laptop? Are you sure you don't work at best buy? :lol:
 
Have you tried another store? I would think that the warranty covers all best buy stores. I had an Ipod mini that had battery problems and they did a diagnosis on it. A few days later the same problem popped up and i took it in again. Talked to the same guy and they replaced it on the spot for me, as well as gave me my money back for the PSP. Now this was only a 250 piece of electronics, and yours is 3000. Or I just got lucky with the guy who looked at it twice.

I wish you luck on your case as that's just stupid of best buy to do what they are doing, and if you get the refund, don't forget to take the money back from the PSP as well(if you can).

P.S. a service rep on laptops I talked to one time was really nice and said that if there was problems, just do something to make it worse and they'll HAVE to fix it. i.e. coffee spill 😛
 
It sounds to me like you have some issues. Grow up, and quit whining. To blame a crap big box store for an "extended warranty problem" that you where stupid enough to buy in the first place and then tell us you are so immature you "punched" your laptop, WTF is wrong with you? You have just nullified your whole "lemon" argument, methinks you are the lemon.

Yo dumbass, sensitive electronics and fists do not go well together.
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Yo dumbass, calling someone immature and acting immature do not go well together.
 
Have you tried another store? I would think that the warranty covers all best buy stores. I had an Ipod mini that had battery problems and they did a diagnosis on it. A few days later the same problem popped up and i took it in again. Talked to the same guy and they replaced it on the spot for me, as well as gave me my money back for the PSP. Now this was only a 250 piece of electronics, and yours is 3000. Or I just got lucky with the guy who looked at it twice.

I wish you luck on your case as that's just stupid of best buy to do what they are doing, and if you get the refund, don't forget to take the money back from the PSP as well(if you can).

P.S. a service rep on laptops I talked to one time was really nice and said that if there was problems, just do something to make it worse and they'll HAVE to fix it. i.e. coffee spill 😛
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There are only two bestbuy's that are close to me, one is the one that i go to and the other is outside of the city 8 miles away. Also i really never had a bad experience with this store, i had the psp plan when i purchased a psp . The psp was defective and i had it replaced the same day i brought it in, but that was also in 2004, the employees that work their today just care about getting paid and not about their customers.
 
Two things that may help you:

1)Laptop coolers are nice no mater what. I got a good Antec one for my laptop for $25 around Christmas.

2)If you continue having problems, point out that since their "cleanings" were designed to fix functionalities they were actually repairs. When they give you trouble on that, mention the local BBB (been mentioned here already), and tell them you are calling the State Attorney Generals Fraud department for failure to uphold the terms of their PSP. This will usually get you some pretty quick results.
 
A cooler is a great idea for the future, whenever you get your Best Buy solution. I think I recently read a review of the antecs and they were positive. I would search both anandtech and tom's hardware for any tests or reviews. Good Luck!
 
I've been very pleased with mine, except for one thing, the blue power LED on the side that needs to be covered by a piece of tape. Otherwise, its quiet, does a decent job, and has a USB pass-through so you don't lose a port. For $25 (after rebate), can't beat it.
 
My psp plan, covers accidental damage but the accidental damage cannot be used against the no lemon policy, the screen had dead pixel's and they did not want to replace it so the only thing i could do was break it (i was also 14 at the time ) but it did work out nicely.
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Punching your laptop is not accidental damage. You intentionally damaged your laptop in order to get a replacement LCD, that is fraud.

So i suggest you calm yourself down and indeed you are the one who needs to grow up. seriously if everyone thought like you there would be no such thing as a warranty.
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By your way of thinking everyone should just get pissed and break an item if the warranty does not cover it. Did you read the fine print? I'm sure it said somewhere, intentionally damaging or altering the product voids your warranty.
You should also enlighten me on how an intel centrino, with a 5400rpm 100gig hard drive and an integrated 64mb graphics card could get so hot that it burns the exterior of the laptop?
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I don't know, YOU PUNCHED IT. How far did it fly?
Are you sure you don't work at best buy?
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Yes I'm sure I don't work at BB, and I do not shop there.
 
Wow, you need to get over yourself.

Punching your laptop could be considered accidental damage, and even if not, unless the PSP specifically states that it does not cover punches and such, its not technically fraud.

We aren't even talking about a warranty here anyway, we are talking about an extended service plan that covers damages, and it an entirely different animal.

You're acting like a 12 year old. You should really try to act more mature if you are trying to make a point about maturity. Have you noticed that you are the only person here not trying to help?

Lastly, its pretty unlikely that any damage to the screen would have any effect whatsoever on the heat put out by the unit.

OP, you could always set the thing on your lap while wearing shorts until it burns you, then SUE BB for damages if they won't fix it. :twisted:
 
You need a cooler whether it's under warranty or not. You must look forward to waiting around for it to be "fixed", when perhaps you could avoid this problem in the future. Plus, if your so casual and reliant on your warranty, then why post here at all? Just giving advice, along with several others. Stay COOL and stop being a jerk!
 
:lol: :lol: :lol: :lol: :lol: :lol: Bring it on. :twisted:


So if someone does not read or comprehend what they are signing up for they are a victim of fraud? People are not forced to buy extended warranties.
BTW, he already sabotaged his laptop by punching it in order to get a replacement LCD.
I have never been screwed by BestBuy, I DON"T SHOP THERE.
You really want to turn a blind eye to a kid that goes apeshit on his laptop's LCD because of a dead pixel and then whines about the damn thing overheating? Fine buy me, condone that type of behavior. I won’t.
His laptop wasn't a lemon until he punched it.
Don't get too flippin' excited now.
 
Wow, you're better than us.

Since that is true, why don't you explain the mechanics of how damage to the LCD screen could cause overheating problems? Especially since the OP never said whether the over heating started before or after said incident?
 
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