Question Shared Contacts/People changes sync between users?

[Tennis987]

Hello, I have a pretty straightforward question that I cannot seem to find an answer for, or maybe I am just bad at wording things.

I have a user who has delegate access in Outlook. They are able to view, modify, etc in inbox and calendar on behalf of someone else. They have a Shared Contacts List. The problem is that the delegate is not receiving any changes made to this shared contacts folder. They Open Outlook, go to "Open Shared Contacts" and any new people that were added or removed on the user's end are not showing up on the delegate end.

I was wondering if they should be syncing, or if any changes made this way need to be re-sent somehow? Maybe remove permissions and re-add them? Not sure.

 

[Ralston18]

Who is that "someone else"?

The delegate should contact the person sharing contacts.

Maybe that person no longer wishes to share.

Or some other change may have caused the problem. Ask the "sharer" about any recents changes or updates with respect to Outlook etc..

 

[Tennis987]

Who is that "someone else"?

The delegate should contact the person sharing contacts.

Maybe that person no longer wishes to share.

Or some other change may have caused the problem. Ask the "sharer" about any recents changes or updates with respect to Outlook etc..

Someone else is their boss. They are in contact everyday and they do indeed still wish to share. I'm just wondering if by default the shared contacts SHOULD sync between "sharer" and delegate without having to re-share them anytime a change is made?

 

[Ralston18]

As I understand the link, the posted problem, etc. the boss must initiate sharing the Contact List.

You, your user, and boss need to get together and start checking the sharing, options, permissions, etc.

Here is how sharing should be set up:

https://answers.microsoft.com/en-us...-list-in/74d7ef79-53a9-4b39-a25b-37c1f0c07ce8

https://learn.microsoft.com/en-us/o...alendaring/how-to-share-calendar-and-contacts

(There are other similar links to be found but sourcing the Microsoft Community is a good starting point.)

Another thought is that there is a "Try the New Outlook" On/Off button that may be appearing in the upper right window corner when Outlook is opened. Someone may have invoked that and by doing so may have revoked or changed sharing etc. to default values.

I also found these links:

https://www.reddit.com/r/Outlook/co...ok_new_version_shared_contact_list/?rdt=45224

https://superuser.com/questions/178...l-outlook-installation-and-outlook-com-micros

My suggestion is that you update your post with more information about the Windows, Office, Outlook versions etc. being used by your user and the boss. Is there a shared Calendar?

The objective being to first verify that the shared Outlook Contact list can actually be synched.

The next objective being the steps to ensure that (if synching is available) then the appropriate configuration settings are established along with the applicable rights and permissions between user and boss.