Question Slots 1&2 of ram doesn't work [x570 asus tuf plus wifi]

[rkz434]

Hello guys,
After testing, I have seen that only slots 3 and 4 of the ram work on my motherboard. When I put a ram in slot 1 or 2 I get an error (led dram) and the computer does not start.

If I put ram in the slots in 3 and/or 4 it works correctly for me even though in single channel

The bios is up to date.
The ram memory came from another computer, so it works correctly.
The CPU does not have any bent or bad pins

What can be the failure?

Thank you very much,

Greetings,

 

[rgd1101]

put on the cpu cooler too tight?

 

[rkz434]

it's amd's cpu cooler, i think that shouldn't be why.. but ty!