Slow connections to all Google services

[raptir]

I've had an... intermittent but on-going issue that I'm hoping you can help me resolve. First, my setup. Let me know if you need any other information.

Location: Pennsylvania, outside Philadelphia
ISP: Verizon
Service: Fios 50 up/50 down
Router/Modem: Fios Quantum Gateway
Speed Tests: Fluctuate between 45 and 55Mbps both up and down on speedtest.net, speedof.me and fast.com. I never get below 45Mbps.

The "summary" of the issue is that I will often get very slow connections to Google's services throughout my entire network (all devices, different OSes). Play Store downloads on my Android devices will crawl at around 200kbps. Google searches will take a long time to load. YouTube will fail to play at anything above 240p and even then will pause to buffer occasionally. Google Play Movies will not play at all. Google Play Music will fail to load or sit there buffering. You get the idea, everything related to Google is incredibly slow and it appears to be speed related, not latency related. This occurs intermittently but lasts for days when it does occur. If I take the same device, like my phone, and connect it to a different network (cellular or another WiFi network) I have no issue with Google services. I have an Nvidia Shield TV, two Android phones, a laptop running Linux and a Surface Pro 3 running Windows. Whenever the issue is occurring it impacts all of my devices whether they are on WiFi or ethernet. Other services continue to work fine (like Netflix, which should be at least 5Mbps at 1080p compared to YouTube's 1Mbps 360p which will not play).

My first thought was some sort of malware, but it would have to have infected my router somehow because it's specific to my home network and impacts all devices. Even if that's possible, I've done a factory reset of my router since I've had this issue and it keeps cropping up. I'm honestly at a loss. Verizon of course says I need to upgrade my internet service. Does anyone have any suggestions of troubleshooting steps I could take?

 

[t53186]

Sounds like you have it figured out when you state that this occurs on your fios network, but not another like Cell. Try connecting to the FIOS network directly with only one device next time its running slow. Doubt it's google related unless Verizon is throttling the traffic.

 

[boosted1g]

Try setting google's DNS address as your routers DNS in the configuration page (8.8.8.8 and second to 8.8.4.4).
Shouldnt effect speed after you already have an established session but worth a shot.
Otherwise I would have to suspect some unfair play on verizon's part (they were afterall the most butt-hurt company when FCC enforced net neutrallity)

 

[Solandri]

Try this site instead of speedtest.net, both when it is working fine, and when you're experiencing the slowdown.

http://internethealthtest.org/

It tests your speed to each of the major backbone providers, not to a single site. It's possible that Verizon in your area has a crappy connection to a certain backbone, which happens to be the one that it uses to access Google.

Also, next time this happens you should try a tracert to the Google service you're trying to reach. e.g.

tracert 8.8.8.8

It's like ping, but it gives you the ping time to each network hop between you and the final destination. That will help you narrow down where the delay (if any) is coming from. A misconfigured or malfunctioning router on Verizon's or a backbone provider's network can cause symptoms like you describe.

 

[bize]

I've had an... intermittent but on-going issue that I'm hoping you can help me resolve. First, my setup. Let me know if you need any other information.

Location: Pennsylvania, outside Philadelphia
ISP: Verizon
Service: Fios 50 up/50 down
Router/Modem: Fios Quantum Gateway
Speed Tests: Fluctuate between 45 and 55Mbps both up and down on speedtest.net, speedof.me and fast.com. I never get below 45Mbps.

The "summary" of the issue is that I will often get very slow connections to Google's services throughout my entire network (all devices, different OSes). Play Store downloads on my Android devices will crawl at around 200kbps. Google searches will take a long time to load. YouTube will fail to play at anything above 240p and even then will pause to buffer occasionally. Google Play Movies will not play at all. Google Play Music will fail to load or sit there buffering. You get the idea, everything related to Google is incredibly slow and it appears to be speed related, not latency related. This occurs intermittently but lasts for days when it does occur. If I take the same device, like my phone, and connect it to a different network (cellular or another WiFi network) I have no issue with Google services. I have an Nvidia Shield TV, two Android phones, a laptop running Linux and a Surface Pro 3 running Windows. Whenever the issue is occurring it impacts all of my devices whether they are on WiFi or ethernet. Other services continue to work fine (like Netflix, which should be at least 5Mbps at 1080p compared to YouTube's 1Mbps 360p which will not play).

My first thought was some sort of malware, but it would have to have infected my router somehow because it's specific to my home network and impacts all devices. Even if that's possible, I've done a factory reset of my router since I've had this issue and it keeps cropping up. I'm honestly at a loss. Verizon of course says I need to upgrade my internet service. Does anyone have any suggestions of troubleshooting steps I could take?

was this ever resolved??? I'm in the same area with the same issue...

 

[Ralston18]

@bize

You have posted in a thread that is over 5 years old.

Please start a new thread and include ISP specifics, etc. applicable to you.

Include full system hardware specs and OS information.

Make and model information for modem, router, or modem/router if combined.

Run "ipconfig /all" without quotes via the Command Prompt. Post the results as well.

Closing this thread to further comment.