[SOLVED] Sold the RAM working, returned not working??

[ceejay7]

Hello, I need help please.

I sold my RAM to someone then later asking me to return it because it was incompatible, I was kind enough to have it returned as long as it is still working as I said to them

but now since it is not working ( PC powers on then shuts down again and then powers on ) I need help with your advice.

We sent them a full video of the RAM working as it was going through the windows 10 boot logo.

I could tell the shop from where I bought it then have them fixed it via warranty. I said them that It was working and now it is not.

I just summaried my actions.

 

[USAFRet]

So contact the manufacturer and see about a warranty replacement.

 

[ceejay7]

I guess warranty is my only option now. Thanks for easing my mind guys. I'll let ya'll know with the updates.

 

[drivinfast247]

It won't install in any orientation. DDR3 and DDR4 are not compatible

 

[geofelt]

Looks to me like something is wrong.
The top ram stick definitely looks damaged.
I see scruff marks and damage.
The top stick is a ddr3 stick.
https://en.wikipedia.org/wiki/DDR4_SDRAM
What I can't understand is how the serial numbers can be the same.
Are you certain that YOU did not make a mistake and send a DDR3 part by mistake?

As to not working, you should not have been able to install the ddr3 stick in your motherboard which is presumably a ddr4 motherboard

 

[howtobeironic]

Just to clarify that they did not fit the RAM in, if you don't see a crack, or a chipped off pin, or the RAM did not come in broken around 4 pieces they did not fit the RAM. Would suspice carrying conditions. RAM slots are made foolproof. Even a bird would realize they're fitting it wrong.

 

[Fix_that_Glitch]

Whos's picture is that? is it theirs saying it isn't the same, or is it your picture compared to theirs?

 

[Fix_that_Glitch]

So I did some checking the top ram stick is Kingstons their ddr3 series cover. It did not have any ddr series badging on it. So the area is blank and someone put ddr4 on it. If you look closely at the number 4 you can see it is a poor counterfeit try.

 

[ceejay7]

Whos's picture is that? is it theirs saying it isn't the same, or is it your picture compared to theirs?

It was their picture. They said their friend built their PC for them, well I say their friend is **** lol. I was able to see the difference within a second from both of our RAMs. Also If I may add, they contacted their friend about the RAM of mine before they bought it saying it was not compatible to their PC. Their friend said "Maybe it isn't DDR4", LOL, even I'm a noobie computer geek MY first lesson was all about RAM and their COMPATIBILITIES. (but backflipping a RAM is a new word for me yesterday.)

If all DDR4 is compatible to other DDR4 sticks, why won't their RAM fit with mine right? I've been using the A320 pro vh-plus mobo from MSI and it is a DDR4 mobo.

 

[ceejay7]

Just to clarify that they did not fit the RAM in, if you don't see a crack, or a chipped off pin, or the RAM did not come in broken around 4 pieces they did not fit the RAM. Would suspice carrying conditions. RAM slots are made foolproof. Even a bird would realize they're fitting it wrong.

They might have just dropped the RAM before they installed it, that is one of the possibilities from my mind.

 

[NightHawkRMX]

If all DDR4 is compatible to other DDR4 sticks, why won't their RAM fit with mine right?

Any DDR4 will fit in a DDR4 motherboard. Whether it will work with existing sticks is luck.

 

[USAFRet]

All signs point to you getting scammed.

Sell DDR4, they swap around the visual heatsink, send you back DDR3 wth a stick on label stating DDR4, claiming 'it does not work'.

Warranty is off the table...you have nothing to send back to the manufacturer.

 

[Phaaze88]

Dang...
Possible scummy tactics like this is why I just stay away from the 2nd hand market. Not that it can't happen with brand new stuff, mind you, but it's much less of a headache.

 

[ceejay7]

All signs point to you getting scammed.

Sell DDR4, they swap around the visual heatsink, send you back DDR3 wth a stick on label stating DDR4, claiming 'it does not work'.

Warranty is off the table...you have nothing to send back to the manufacturer.

I accept that as a possibility, but these people that I'm dealing with knows very little of computers. The buyer is a young boy who just wanted to add RAM on his mom's computer so he can play games. His mother is the one contacted me to return the item. I think they can't easily remove the heat spreaders on the RAM, just maybe though.


I just wanted the money in order to cover up the remaining costs from what I've spent on my new computer monitor.

 

[Phaaze88]

I accept that as a possibility, but these people that I'm dealing with knows very little of computers. The buyer is a young boy who just wanted to add RAM on his mom's computer so he can play games. His mother is the one contacted me to return the item. I think they can't easily remove the heat spreaders on the RAM, just maybe though.


I just wanted the money in order to cover up the remaining costs from what I've spent on my new computer monitor.

The boy may not have known about PC hardware, but I know a guy, that knows a guy, that knows a guy...

 

[hang-the-9]

If they cannot fit it both side, there might be a problem with their carrying. They might have dropped it after I sold it to them?

Even if they said that it isn't compatible with the motherboard they have, they might have used other motherboards that I don't know.

There is no way to know what they did, there is just a bunch of guessing. They may have dropped it, they may have tried to install it the wrong way, they may have done a lot of other things. You have the RAM back, contact warranty support for it and get it replaced.

 

[chemiguelito.miguelangel]

we've been continuously arguing recently that I sell my components fully working with proofs, but they stated that they didn't installed the RAM because it wasn't compatible. They have a DDR4 Kingston RAM just like mine but it is 4gb and the interesting part is, the notch (The small space somewhere) is on the other location compared to mine. How is that a thing? If they have a DDR4 memory then it should be compatible right??

This is why i record a quick clip of the component working, then being uninstalled and put into shipping box, and state that the product is sent fully working and there will be no refunds for any reason if the returned component is not working.

 

[chemiguelito.miguelangel]

note that they don't have any videos or proof of installing the RAM and testing it, they only said that it isn't compatible with their own motherboard.

!it isn't compatible with their own motherboard"

Likely they installed it and blew it. Look for warranty with Kingston or try to make a complain on the site you sold it.

 

[ceejay7]

Either way, it should have been their responsibility when I gave it to them by the very first touch of it.

I'm going to the shop this week with my pc and show them the problem with the RAM to work it out about its warranty.


What happens when I installed the RAM?
When I installed the RAM, it doesn't show any display on the monitor, even my keyboard and mouse doesn't light up, but before that the pc was continuously switching on and off on the first attemt I installed it. Maybe I just didn't properly installed the RAM. Tried Diff slots but no luck.

 

[Truckerlenny]

that looks like ddr3 ram sounds like he got screwed

 

[USAFRet]

Either way, it should have been their responsibility when I gave it to them by the very first touch of it.

And then you gave them a full refund, making it your responsibility.


How did you "install" that on a DDR4 motherboard?

 

[ceejay7]

I told them if there is any problem with the RAM, I'll contact them and then I did. I agree it is our responsibility now, and we are still making an agreement about this.

I'm still going to the shop and ask for a warranty.

 

[USAFRet]

Can we get a single clear pic of the specific RAM stick in question?
Along with the specific make and model.