[SOLVED] [SOLVED] AMD RX 570 Issues with AMD HDMI Audio

[wojtowecz.a]

I have scoured the web for hours upon hours. But it is vast and the combinations of word phrases and quotation marks seems nearly infinite.

I am having problems with HDMI audio in Windows 10.

It started as a problem with just youtube. I would start a video and audio would play for no more than about 3 seconds then cut out. Then I began having to restart some of my games to get the audio working. An intense investigation into the issue reveals that my Radeon Software's overlay was at least partially to blame. I was able to disable it and had less problems, but I still couldn't watch a youtube video. Many hours of searching had me make adjustments to my audio device such as changing the bit rate and frequency, disable it and re-enable it, make a different device default then set it back, turn off enhancements, etc.. I even uninstalled both the motherboard sound and the graphics card suite and reinstalled them both separately and concurrently. Ultimately i was able to get my audio working then went on my merry way. What exactly did I change to get the results I wanted, I do not recall.

Fast forward to this morning. I noticed a driver update for my Radeon Adrenaline software. I update it and now every time I launch Fallout 4 I either get no audio at all or only audio at the logo screen and nothing anywhere else. Yet all other games I have installed play audio just fine. I re-checked my previous trouble shooting and thought I might have a conflict with sound devices. I found my motherboard sounds had not been disabled. So I disabled it, issue has not resolved. I updated DirectX using the package in my steam folder, issue not resolved. I even checked all the previous pages I d scoured on my previous troubleshooting with no success. I have uninstalled the Radeon suite and re-installed it a couple of times. And currently only have the device driver and the AMD audio driver installed. I've updated my BIOS previously but haven't done that since. Interestingly, I have a Corsair wireless headset and have no issues with sound when using it.

To me, everything points to the AMD audio driver or the device that is using it. After going back in the mixer menu I have been noticing that when I access it and click on a tab many times (90% of the time est.) the device will disappear from the menu and I will receive a notification in the area it was just in stating that the device had been removed. From here I have to re-open the menu and start over. This will repeat continuously any time after I have clicked somewhere in the menu. At the same time I have noticed that when i start an MP3 file through Windows media play it plays for 1 second cuts out and then plays normally. This behaviour is consistent after every reboot trial I performed. This got me thinking... I rebooted, played the MP3 observed the behaviour then started Fallout 4 and bam audio. Every single time since I have done this I can get Fallout 4 audio working consistently only by running an MP3 until I observe the behaviour which occurs consistently within the same amount of time. If I run Fallout 4 without this process in place I either get no audio or logo audio and no game audio. The Corsair audio device does not produce this effect when running the MP3 file nor do I have any issues with audio running Fallout 4 or any other game.

Here is a bunch of DX info;

System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7B89
BIOS: 1.E0 (type: UEFI)
Processor: AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Page File: 5198MB used, 13568MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Radeon RX 570 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5701682&REV_EF
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16339 MB
Dedicated Memory: 8171 MB
Shared Memory: 8167 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.642578,0.332031), Green(0.322266,0.623047), Blue(0.146484,0.055664), White Point(0.280273,0.290039)
Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 55S421
Monitor Id: TCL0000
Native Mode: 3840 x 2160(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0359518.inf_amd64_ddc5c961c2795261\B359297\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0359518.inf_amd64_ddc5c961c2795261\B359297\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0359518.inf_amd64_ddc5c961c2795261\B359297\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0359518.inf_amd64_ddc5c961c2795261\B359297\amdxc64.dll
Driver File Version: 27.20.12031.1000 (English)
Driver Version: 27.20.12031.1000
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 9/21/2020 5:00:00 PM, 1959784 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-DA76-8FCB54C2D635}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0xC5701682
Revision ID: 0x00EF
Driver Strong Name: oem15.inf:cb0ae414b1a2998a:ati2mtag_Polaris10:27.20.12031.1000CI\VEN_1002&DEV_67DF&REV_EF
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

-------------
Sound Devices
-------------
Description: 4 - 55S421 (AMD High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdWT6.sys
Driver Version: 10.00.0001.0012 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/10/2019 12:00:00 AM, 108152 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Headset Earphone (3- CORSAIR HS70 Pro Wireless Gaming Headset)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: USB\VID_1B1C&PID_0A4F&REV_0000&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0997 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/17/2020 12:00:00 AM, 198656 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Headset Microphone (3- CORSAIR HS70 Pro Wireless Gaming Headset)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0997 (English)
Driver Attributes: Final Retail
Date and Size: 8/12/2020 17:33:13, 198656 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Hid Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x0A4F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Poll w/ Interrupt: No



I would love to know what's wrong. I windows or AMD the cause, Is my sound just no initializing properly at startup? What can I do to solve it. For now I will use my headset for sound for this game but I really want to resolve the main issue whatever that it. If you can help me I would be grateful. I am savvy to follow instructions but a little lazy when it comes to sitting down and pounding through processes I have never tried before. I don't like the idea of even browsing my registry let alone editing but will do so if I know 100% for sure the issue can be resolved there.

Please help if you can.

Thanks

 

[SteveRX4]

So DX Diag is saying there's no problem with your GPU.
Try another HDMI cable.

 

[wojtowecz.a]

Same problem.

I think the issue is connected to the sound device being removed while I'm trying to modify its settings. That's either a windows thing or some other app, or perhaps even the tv. I'm just not sure.

 

[SteveRX4]

In Device Manager, are all your audio devices working properly? And are their drivers up to date?
Can you try another GPU in your PC?
Can you try your GPU in another PC?

 

[wojtowecz.a]

I only have the one system so I wouldn't be able to swap cards around. Eventually, I may end up with a different GPU.

I've updated and rolled back my AMD High definition driver several times with no change. Everything is currently up to date. Device manager shows no conflicts or notifications of any problems.

My thought that maybe another app was causing the sound device to be removed led me to the exclusive control box, but I had already unchecked it.

 

[wojtowecz.a]

PROBLEM RESOLVED!!!

So sticking with my hunch that there was a problem with either windows or the audio controller, I was able to resolve the problem by going into Device Manager.

I found the AMD High Definition Audio controller under the "Sound & Video Game Controllers" section of Device Manager.

Then I right clicked the AMD High Definition Audio Controller and selected update driver.

Then I clicked on "Browse my computer for driver software".

Then I had two options; 1) the AMD HD driver or 2) a generic HD Audio Driver.

I chose the to replace the AMD HD Audio Driver with the Generic HD Audio Driver.

Windows prompted me to not install it because it couldn't verify the driver. I installed it anyways.

I rebooted then confirmed that windows did not change it back in device manager. It did not.

I launched my game and audio worked fully. I performed a couple of reboots and launched the game and still audio worked fully.


The takeaway; The "windows verified" AMD HD Audio Driver had problems. The Generic driver which windows 10 "could not verify" works great.

Thanks for being a sounding board.

 

[SteveRX4]

No worries. Sounds like Device Manager was worth looking at.

 

[wojtowecz.a]

Nice...

Actually, I'd visited Device Manager many times as stated in previous posts. Each time there was no visual indication of a driver problem. And each time I tried updating/rolling back the AMD HD Audio driver it either would not change anything or I would be told that the best driver is already installed.

No, I think the point to end on is that even if there is no obvious problem in Device Manager, and your current driver is problematic, try updating it with a generic driver as a troubleshooting step, even if it hasn't been verified by MS/Windows.

Again, thanks for responding. Typing out posts helped me to think about the problem in more detail.

 

[SteveRX4]

No worries. Mark the thread header with [SOLVED] on the LHS side so that a Mod will close the thread.