Question [SOLVED] Facebook & Messenger video & audio not working

[rigsby]

** Windows 10 Pro **

Hi. For about 3 days I can't get video/audio calls to work on Facebook or Messenger apps. I make a call, it rings the other end, they answer but I get a black screen (the camera and mike are on - I can see MY video) and that's it. Sometimes I hear it ringing out, sometimes not. They can't see or hear me and I can't see or hear them. Same happens on the equivalent browser websites.

I completely uninstalled then re-installed both Facebook & Messenger apps, but the problem remains. Video/audio calling on Skype and WhatsApp works fine.

I turned off Adguard and Avast AV and tried Brave & Edge browsers but that made no difference.

I'm at a total loss. Any ideas would be most welcome.

 

[helpstar]

check privacy settings or blocking settings in windows to allow camera and mic to work with your apps

 

[rigsby]

Thanks helpstar. Permission is granted for the camera and mike but to no avail.

 

[rigsby]

Thanks helpstar. Permission is granted for the camera and mike but to no avail.

It appears that it was indeed Adguard. I'm 100% sure I disabled it to no avail, but I just tried it again and got it working.

Thanks for your suggestions helpstar much appreciated.