Hopefully this is somewhat the correct place for this but this is my first ever post on a forum so please forgive me if I have made a mistake. I'm at wits end with an issue that's been giving me grief for months now.
I have been plagued with BSOD (doesn't actually bluescreen but I can see in the dump files that there's a 116 error VIDEO_TDR_FAILURE) and display driver issues (sometimes windows is able to recover and gives a message "display drivers stopped working and has recovered").
The dump files and my system info can be downloaded here -> dump files and system info
Unfortunately, I'm unable to find a way to trigger this and it makes troubleshooting very difficult. It seems to just happen at random and it doesn't matter if the computer is under load playing games or editing video etc., or if it's just sitting idle or browsing the internet. Due to it's random nature and not being able to replicate the scenario where the drivers crash or the computer blue screens, it has been dragging on for months now as I can essentially only try to modify one thing at a time and then I have to wait for the next crash/bluescreen to see if it's fixed or not. This can take over a week sometimes (normally happens at least once a day though) and obviously I haven't been successful in fixing the issue as of yet, hence this post.
Over the last few months I have done an absolute crap tonne of reading on forums and have tried everything I have read and thought of myself to fix the issue to no avail. I'm starting to think it's hardware related but the hardware I have been able to swap out and test has all been fine so I have no idea. Below is a list of things I have tried to fix the issue;
* Fresh version of windows (have tried windows 10 64bit and windows 7 64bit (current))
* Reinstalled several different driver versions (using DDU for clean install)
* Freeing up as many resources as possible by only running essential programs
* Torn down the build and cleaned dust, replaced thermal paste etc. (quick visual check on cables and components also)
* Removed extra hardware not needed to run windows
* Re-seated PCI card and tried in different slots
* Re-seated RAM modules and tried with only one DIMM installed (tried all 4 DIMMs solo)
* Swapped out the GPU with another proven GPU (got the same issue)
* Bios is already at current version but I reset all the defaults (never overclocked intentionally but did notice at some point I had inadvertantly selected "air cooling OC profile (it was a default Asus OC profile in bios I must have clicked by mistake at some point)"
* Checked out the crash dumps in Bluescreenview.exe but it's over my head (offending files/drivers are; dxgkrnl.sys, dxgmms1.sys and nvlddmkm.sys across 11 dumps I still have record of) I have obviously googled with this information but haven't been able to fix with the information gathered from searching
* Ran as many diagnostics as I could think of including;
a) Checked temperature and voltage with several software's (all in normal range)
b) Furmark (ran for over an hour with no crash/overheating)
c) Memory check with windows inbuilt check and another software I can't remember (Passed with no errors)
d) Checked CPU with Intel Processor Diagnostic Tool (Passed)
* Probably a bunch of other stuff that I'm not remembering off the top of my head
If anyone has taken the time to read through this I really appreciate it and I apologise that the post is so long but I wanted to give a comprehensive overview of what I have already done to save time.
Please, if anyone has any feedback, knows exactly what the issue is or could give me some more ideas to try, please let me know. I'm happy to provide any information requested as well. Thanks again for your time.
I have been plagued with BSOD (doesn't actually bluescreen but I can see in the dump files that there's a 116 error VIDEO_TDR_FAILURE) and display driver issues (sometimes windows is able to recover and gives a message "display drivers stopped working and has recovered").
The dump files and my system info can be downloaded here -> dump files and system info
Unfortunately, I'm unable to find a way to trigger this and it makes troubleshooting very difficult. It seems to just happen at random and it doesn't matter if the computer is under load playing games or editing video etc., or if it's just sitting idle or browsing the internet. Due to it's random nature and not being able to replicate the scenario where the drivers crash or the computer blue screens, it has been dragging on for months now as I can essentially only try to modify one thing at a time and then I have to wait for the next crash/bluescreen to see if it's fixed or not. This can take over a week sometimes (normally happens at least once a day though) and obviously I haven't been successful in fixing the issue as of yet, hence this post.
Over the last few months I have done an absolute crap tonne of reading on forums and have tried everything I have read and thought of myself to fix the issue to no avail. I'm starting to think it's hardware related but the hardware I have been able to swap out and test has all been fine so I have no idea. Below is a list of things I have tried to fix the issue;
* Fresh version of windows (have tried windows 10 64bit and windows 7 64bit (current))
* Reinstalled several different driver versions (using DDU for clean install)
* Freeing up as many resources as possible by only running essential programs
* Torn down the build and cleaned dust, replaced thermal paste etc. (quick visual check on cables and components also)
* Removed extra hardware not needed to run windows
* Re-seated PCI card and tried in different slots
* Re-seated RAM modules and tried with only one DIMM installed (tried all 4 DIMMs solo)
* Swapped out the GPU with another proven GPU (got the same issue)
* Bios is already at current version but I reset all the defaults (never overclocked intentionally but did notice at some point I had inadvertantly selected "air cooling OC profile (it was a default Asus OC profile in bios I must have clicked by mistake at some point)"
* Checked out the crash dumps in Bluescreenview.exe but it's over my head (offending files/drivers are; dxgkrnl.sys, dxgmms1.sys and nvlddmkm.sys across 11 dumps I still have record of) I have obviously googled with this information but haven't been able to fix with the information gathered from searching
* Ran as many diagnostics as I could think of including;
a) Checked temperature and voltage with several software's (all in normal range)
b) Furmark (ran for over an hour with no crash/overheating)
c) Memory check with windows inbuilt check and another software I can't remember (Passed with no errors)
d) Checked CPU with Intel Processor Diagnostic Tool (Passed)
* Probably a bunch of other stuff that I'm not remembering off the top of my head
If anyone has taken the time to read through this I really appreciate it and I apologise that the post is so long but I wanted to give a comprehensive overview of what I have already done to save time.
Please, if anyone has any feedback, knows exactly what the issue is or could give me some more ideas to try, please let me know. I'm happy to provide any information requested as well. Thanks again for your time.
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