Some keys on my laptop have stopped working after Windows 10 update (ASUS 1225b)

Page 2 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.
Toggle sidebar Toggle sidebar
Status
Not open for further replies.
S

shuabert

Reputable
Jan 25, 2015
11
0
4,510
I just finished upgrading to Windows 10 on my little ASUS 1225b laptop, and so far everything is great, except for one major problem. Immediately following the update, certain keys on the keypad stopped working. Not stopped working outright, which is why I don't think this is a hardware issue, but there is something wrong on the right half of the keypad, specifically the keys that are mapped with the number pad on them.

I'm wondering if this is just a compatibility issue related to the update not being finished (like the time I went from Windows 7 to 8 and had screen resolution issues for a day or so which solved themselves when all the necessary updates finished). But as far as I can tell Windows doesn't have any more updates to apply.

Here's what happens, with the default key press result on the left and the "numlock"ed key press on the right (no, it's not as simple as turning numlock on or off):


7/7: (no result) | 7
8/8: (no result) | 8
9/9: (no result) | 9
0//: / | /
U/4: (no result) | 4
I/5: (no result) | 5
O/6: (no result) | 6
P/*: * | *
J/1: (no result) | 1
K/2: (no result) | 2
L/3: (no result) | 3
M/0: (no result) | 0

So. when numlock is applied, it accurately maps to the alternate characters in blue that are mapped on each key, but with numlock off, the default keystrokes are all wrong.

I've tried rebooting, updating keypad drivers, turning on and off "filter keys", and any other solution I've been able to find so far, and nothing has worked.

Any ideas?
 
Solution
P
Was having the same keyboard problems with the 1225B post Win10 update. I was also getting a track pad error on boot up. From Asus' support site - http://www.asus.com/Notebooks/Eee_PC_1225B/HelpDesk_Download/
-I downloaded the Win 8 x 64 track pad drivers. I uninstalled the existing ones (Synaptics pointing device), rebooted, installed the downloaded drivers, rebooted again and so far so good. No track pad errors and my keyboard is working normally (for the moment). I hope this helps.

Note ( Aug 8 2015) - The above works, however, it seems that Windows update is grabbing the newer, problematic driver via auto update and the whole cycle starts again. I've had to re-do the above about every two days to fix my wife's laptop. Anyone know...
Sort by date Sort by votes
We had same problem. Our fix was to update keyboard driver to latest version, which made it work better. Found on laptop keyboard was set to EnglishUS,and changed it to EnglishUK, it now works fine just as it did on Windows 7
 
Upvote 0 Downvote
Tutorial for fixing number pad if it is not working in Windows 8 or Windows 10

First step:

Left click or tap on the “Desktop” icon you have in the start screen of your Windows 8 or Windows 10 device.
Left click or tap on the “Start” button.
Left click or tap on the “Control Panel” icon you have there.
Note: Another way to open Control panel is to left click on the “Search” feature in the Charms bar and write “Control panel”. After that you need to left click on the Control Panel icon.
In the “Control Panel” window look for the “Ease of Access” option and left click on it.
Left click on the “Ease of Access Center” button.
Left click or tap on the “Change how your keyboard works” button.
You will have there a section that says “Control the mouse with the keyboard”. In that section of the window you need to uncheck the box next to “Turn ON mouse keys”.
Left click or tap on the “OK” button.


 
Upvote 0 Downvote
Asus is not going to fix this. I contacted support, and they wrote:

"The driver for the keyboard is built in with the recovery partition and Windows itself.

To fix your issue you will have to make a reset on the PC.
Unfortunately there are no drvier to be sent out for this specific problem.


For windows 10 you will have to go back to your previous windows installation.
To do so, open the start menu click settings, under update and security you have "recovery", here you have the option to go back to windows 7/8."

Quite dissapointing.
 
Upvote 0 Downvote
I installed Windows 10 on an Asus s200e and keyboard seemed to work Ok, but the touchpad had no click controls. Tried various quick fixes in the mouse settings, but then gave up. Fortunately the roll-back to Windows 8.1 worked perfectly and so am now up and running again. Figure I'll try again in a few months when hopefully the drivers will be sorted out.
 
Upvote 0 Downvote


Thank you RayyanTauaif - your solution worked perfectly for my Toshiba Satellite L775-S7102!!
 
Upvote 0 Downvote
If you look in the device manager and it shows the mouse as a lenovo device, simply rollback the driver. After rolling it back it will say synaptics. Reboot and the keys will work. The problem is a conflict with the driver when it is recognized as a lenovo
 
Upvote 0 Downvote
After installing windows 10, windows start to download and install update . I see
Synaptics pointing Device driver version 19.0.9.5 conflicts with my laptop Toshiba Satellite L775D-S7226 . Problem is after updating (installing) some keys did not work such as keyboards 1,2,3,4 and spacebar.

So I enter control panel, choose Uninstall program and click Synaptics pointing Device driver to uninstall it. After that my keyboard get back to normal.

After that I get in Toshiba webstite and download touchpad driver (Synaptic pointing Device driver version 15.2.11.1) for my laptop, I installed it and see the laptop works normally.

 
Upvote 0 Downvote

Works ok. I have a Vaio VGN-ARJ71J with 100% dead keyboard after upgrade to W10. Uninstall Synaptics P.D fix it.
Thanks a lot.
 
Upvote 0 Downvote
I think I found a solution - at least a temporary one. Go to the device manager, find the Lenovo Pointing Device, and right click to uninstall. When you do this, it should ask if you want to delete the device driver software from your system - let it do so. This will prevent it from reinstalling the Lenovo drivers upon restart. Instead, the proper generic Synaptics ones get installed.

If you find that Windows Update is breaking things after you apply this fix, you can use the "Show or Hide Updates Troubleshooter" located at https://support.microsoft.com/en-us/kb/3073930 to hide the problematic driver update.
 
Upvote 0 Downvote
I found solution to the problem, it works with my ASUS 1225B.

1. Uninstall Touchpad and keyboard drivers with delete option
2. Restart
3. Instal Synaptics TouchPad driver from Asus website
4. Instal KBfilter from Asus website
5. Instal Hotkey service from Asus website
6. Restart

The NumLock key should work now.

I used drivers from this site https://www.asus.com/Notebooks/Eee_PC_1225B/HelpDesk_Download/
 
Upvote 0 Downvote
I also have the same Asus laptop, with the same fn key problem. After uninstalling synaptics touchpad driver from the uninstall program list, I get use of the right half of my keyboard again. The only problem I have now is windows 10 keeps reinstalling this driver weekly. So I have to uninstall the driver and reboot to get my keyboard working again.
 
Upvote 0 Downvote
Problem Solved.

Browsing the DEVICE MANAGER I un-installed the following 3 items:-

Human Interface Devices> TOSHIBA HOTKEY DRIVER *** Substitute TOSHIBA with your own LAPTOP MAKE

Keyboards > HID Compliant Keyboard

Mice and other pointing devices > HID Compliant Mouse


I then rebooted the Laptop and finally after 3 weeks without being able to use the laptop keyboard, I now have a fully working computer again.

Hope this helps other
 
Upvote 0 Downvote
Hi i have an Asus Notebook and i faced the same problem but after pressing fn+ num lk bottom ( at the same time ) i had all my numpad keys working without any problem
 
Upvote 0 Downvote
It's ridiculous that all of this discussion is even necessary! I have an ASUS T100TA and lost my camera after upgrading to Win 10. The attachable keyboard is also not functioning properly (letter keys on the right side produce numbers on-screen!). I consulted with ASUS tech support, followed their advice, even had them try to fix the problems via remote connection, but nothing worked.

It seems clear that ASUS did not produce the necessary driver support for Win 10 ahead of its launch. I have generally liked my ASUS tablet, but people who by their products should NOT have to mess around with all of these do-it-yourself steps to try to fix the problem!

Rick J.
 
Upvote 0 Downvote
Hi

I experienced this problem too, luckily I had a touch screen laptop so could still operate it. My drivers were up to date and so I went to Acer for support. My laptop is an Acer Aspire R7, they told me to uninstall both keyboards in device manager, this struck as a weird suggestion but I followed it and after a restart bingo working keyboard - Not sure how this solved it but it did
 
Upvote 0 Downvote
I had the same issue regarding keyboard mapping. I went into control panel and language and found that my language was English (UK) not English (Australia) and that the keyboard map was incorrect for my device. I added English (Australia), moved it up in the list and then deleted English (UK). All fixed and very simple!!!

Regards

Mike
 
Upvote 0 Downvote
hey everone, i would just share this with you, worked like a charm when w 10 was installed on a asus ux32L
copy paste from:

http://blogs.msdn.com/b/kvosters/archive/2013/02/19/quick-fix-windows-8-keyboard-stopped-working.aspx

So when you are in the situation of your keyboard no longer working in Windows 8, press a key for a long time and see if it comes up. If it does, that it is probably the filter keys. To go to the settings, press windows key for a long time (filter keys is on) till you get the metro menu if you aren't there yet, press f for a long time, press i for a long time... (you get what the other actions are...) until you have put in Filter Keys in your search window. Click on Settings, Ignore Repeated Key Strokes using Filter Keys and untick Turn on Filter Keys

hope you can use it...
Regards
Rune
 
Upvote 0 Downvote
I am unable to solve this but can give a workable solution. Go to the Typing setting in Devices and activate the standard keyboard. Using this I am missing ~ and 1 but can use the rest. This is better than losing Q W E and R. The 2 and 3 (@ and #) are touchy but will work.
 
Upvote 0 Downvote
Ok, I spent over 8 hours with Techs today and finally got the solution to faulty keyboard after installing windows 10. I had a few keys on my ASUS laptop that were sending the wrong commands. The solution was to go to the control panel and find the ease of access function, select that and then go to on screen keyboard, once there select the options key on the keyboard, make sure the NUM lock box is checked. go back to the keyboard, if the num lock is now highlighted - click it so it is un highlighted. now go type something and see if the problem is solved - worked for me
 
Upvote 0 Downvote
I have the same issue with a SONY VAIO SVT1311M1ES.
Annoying. I thought it was the keyboard itself, took it out, cleaned it and then, after putting it back I noticed that it Works with another OS. This is happening since the last W10 update from last thursday. And I need the computer to work!
 
Upvote 0 Downvote
Windows 10 is still a little baby >< haha, why not go back to 8 or 7 for now.. It does have the revert option. Obviously its issues with the windows update which you can't turn off. Has anyone tried to stop the windows 10 update via the service tab in task manager?
how about blocking the driver update ? then manually installing it.
http://www.thewindowsclub.com/block-unwanted-windows-updates-in-windows-10

I don't have windows 10, but the internet never lies :3
 
Upvote 0 Downvote
Status
Not open for further replies.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom