Hi,
I have an HP EliteDesk 800 G3 tower model Y1B39AV I bought in 2017 running the current version of Windows 10. It has 2 audio jacks on the back: 1 for input (line in or mic, software selected) and one for output. There's no audio card, just the motherboard audio connectors.
Today for no apparent reason my speakers stopped playing. I rebooted and tried different sound sources, made sure volume on the speakers and in the software was turned up, checked the audio control panel for anything odd, made sure everything was properly plugged in, while trying to play something wiggled every plug and cable involved, tried headphones plugged into the audio jack, and tried a USB-C to audio adapter cable connected to both the speakers and the headphones. Nothing worked. Twice while testing I heard normal sound for maybe a second or two when I wasn't touching anything but I couldn't get it back. In the Device Manager I see Intel, Synaptics, Logitech Web Cam, and NVIDIA sound devices. None show any problems and all drivers are up to date. Finally when I touch the audio plug for the speakers I hear a hum. I don't know what else to check.
Any ideas on how to fix this? Do I need a sound card?
Thanks,
Mike
I have an HP EliteDesk 800 G3 tower model Y1B39AV I bought in 2017 running the current version of Windows 10. It has 2 audio jacks on the back: 1 for input (line in or mic, software selected) and one for output. There's no audio card, just the motherboard audio connectors.
Today for no apparent reason my speakers stopped playing. I rebooted and tried different sound sources, made sure volume on the speakers and in the software was turned up, checked the audio control panel for anything odd, made sure everything was properly plugged in, while trying to play something wiggled every plug and cable involved, tried headphones plugged into the audio jack, and tried a USB-C to audio adapter cable connected to both the speakers and the headphones. Nothing worked. Twice while testing I heard normal sound for maybe a second or two when I wasn't touching anything but I couldn't get it back. In the Device Manager I see Intel, Synaptics, Logitech Web Cam, and NVIDIA sound devices. None show any problems and all drivers are up to date. Finally when I touch the audio plug for the speakers I hear a hum. I don't know what else to check.
Any ideas on how to fix this? Do I need a sound card?
Thanks,
Mike