Recently I have been getting disconnected in the middle of games every few minutes (sporadically, can be fine for a day, but then the next day happens every 30 seconds). This happens in multiple games, where everything in the game stops responding and I have to close the game and reconnect. This also has been happening in Discord where the Voice Connected will turn red and have last ping as 5000ms, however immediately leaving the call and re-entering solves the issue temporarily.
When these disconnects occur, I still remain connected to the network. I have software pinging DNS servers in the background and the ping times are stable, I also can search with browsers without delay. When I am in the games I am usually in a Discord call, and even though I get disconnected from the game, I can still chat with people in the call. This also happens in reverse where I lose connection to the call, but the game does not lose connection.
To troubleshoot this, I have tried connecting to Discord on my phone (on wifi), using another PC in my home network, not using Discord while playing games, but the issue still occurs in all of these situations. This confirms to me that this is a networking issue.
Here is my basic network configuration:
My main question is: what further troubleshooting should I do to resolve this? I am pretty frustrated at this point. Not sure if I need to scour through router settings or contact my ISP.
When these disconnects occur, I still remain connected to the network. I have software pinging DNS servers in the background and the ping times are stable, I also can search with browsers without delay. When I am in the games I am usually in a Discord call, and even though I get disconnected from the game, I can still chat with people in the call. This also happens in reverse where I lose connection to the call, but the game does not lose connection.
To troubleshoot this, I have tried connecting to Discord on my phone (on wifi), using another PC in my home network, not using Discord while playing games, but the issue still occurs in all of these situations. This confirms to me that this is a networking issue.
Here is my basic network configuration:
- Modem Router: CODA-4589-RES Hitron
- Mesh Router: Deco AXE5400
My main question is: what further troubleshooting should I do to resolve this? I am pretty frustrated at this point. Not sure if I need to scour through router settings or contact my ISP.