Stuck/dead pixel in my display

n00bguy84

Honorable
Dec 12, 2014
205
5
10,715
I have an ASUS monitor. It's a flat screen, I believe a 22 inch LCD. I bought it when I bought my desktop back in april. It is a VX228 model. I believe I have a stuck or dead pixel. It is in the lower left hand corner where the windows taskbar menu would be and the little windows symbol. I don't know how long it's been there but I don't remember it being there before. I searched the monitor over for dead and stuck pixels when I bought it.

It is blue, a very small dot, almost unnoticeable till I found out it was there. I only noticed it because it appeared on a black screen. That is the only time I see it is on a black screen. It stays blue. I have used MS paint and tried red and yellow and saw nothing. It only shows on black backgrounds.

Does anyone know a way I can fix this? I looked in the booklet that came with the monitor and ASUS says something about it is only covered if there is three or more. Though they only mention white and black pixels. Mine is blue. I had an Acer laptop years ago that I bought off someone used and it had a green pixel or spot in the display. I tried everything from those youtube videos that flicker and pressing on it lightly with a cotton swab and nothing helped.

Does anyone know a serious way to fix this. Also I hope this problem doesn't spread.
 
Solution
A dead or completely stuck pixel is caused by a broken or shorted connection between the LCD electrodes and the pixel driver/addressing matrix. There is no definitive way to fix it.

If it is an intermittent contact, pressing the LCD or flashing patterns may (temporarily) restore the broken connection. If that does not work, you are out of luck - fixing broken connections on the LCD glass would be far more expensive than simply buying a new LCD.

InvalidError

Titan
Moderator
A dead or completely stuck pixel is caused by a broken or shorted connection between the LCD electrodes and the pixel driver/addressing matrix. There is no definitive way to fix it.

If it is an intermittent contact, pressing the LCD or flashing patterns may (temporarily) restore the broken connection. If that does not work, you are out of luck - fixing broken connections on the LCD glass would be far more expensive than simply buying a new LCD.
 
Solution

n00bguy84

Honorable
Dec 12, 2014
205
5
10,715


Well I tried everything. So looks like I am just stuck with it. I guess I am lucky I don't have more and it's just in a corner.
 

n00bguy84

Honorable
Dec 12, 2014
205
5
10,715


I called ASUS and both a costumer service technician and a supervisor told me they can't go around the policy of 4-5 dead/stuck pixels. They said I would have to call corporate but wouldn't give me a number to call them. Instead they gave me site address to go to, asus.service.com and he said click on contact us. So I will try that. The funny thing is the customer service guy told me if I have 1 stuck pixel I will most likely get others and the display will continue to fail. At that point I asked him if that is case and they know this then why don't they replace or repair my monitor? That is when I asked to talk to a supervisor. It is ridiculous that they admit this on the phone but won't solve the problem with their defective products.
 

InvalidError

Titan
Moderator
If your panel does not meet the display manufacturer's repair coverage criteria, good luck trying to get a repair.

If you did not want to risk the possibility of dead pixels and be stuck having to tolerate them, you should have considered buying a model that comes with a perfect panel guarantee.

As for your display getting more dead pixels over time, that depends. I have an old laptop that had three dead or intermittent pixels right out of the box and it still has the same three intermittent pixels today, nearly 20 years later.