I'd really appreciate some help please. I will try to keep it short...
Basically, somehow someone managed to access my email. I have no idea how, particularly as I have 2FA setup - I get a 'key' prompt on my phone to ask if it is me logging in on a new device.
Whoever did it then setup a recovery email address (a disposable email address I believe) and an auto forward to another email address.
Whilst they had access they locked me out of services I use and then sent phishing emails to get back into my account - which I ignored.
Normally on those accounts you get alerts to tell you you've been locked out but I am guessing they permanently deleted those.
I removed the recovery and forward emails and changed my password. But now I don't know what to do to stop this again?
I have a suspicion that this is related to a refurb pc I bought recently but am not sure. I have run malwarebytes scans on it but nothing came up. When I bought it the vendor (who seemed reputable and was recommended) sent me to download windows and MS office. At the time, I didnt think much of it but now I wonder. I may be wrong and it could be something else.
What do I do, having read up there seems to be differing views from...
What do people think please as I am a bit paranoid now. I am scared to use any of my devices at the moment in case I am being spied on or get hacked even worse.
Much appreciated.
Basically, somehow someone managed to access my email. I have no idea how, particularly as I have 2FA setup - I get a 'key' prompt on my phone to ask if it is me logging in on a new device.
Whoever did it then setup a recovery email address (a disposable email address I believe) and an auto forward to another email address.
Whilst they had access they locked me out of services I use and then sent phishing emails to get back into my account - which I ignored.
Normally on those accounts you get alerts to tell you you've been locked out but I am guessing they permanently deleted those.
I removed the recovery and forward emails and changed my password. But now I don't know what to do to stop this again?
I have a suspicion that this is related to a refurb pc I bought recently but am not sure. I have run malwarebytes scans on it but nothing came up. When I bought it the vendor (who seemed reputable and was recommended) sent me to download windows and MS office. At the time, I didnt think much of it but now I wonder. I may be wrong and it could be something else.
What do I do, having read up there seems to be differing views from...
- So long as mwb scan is clean I am ok
- Do a rollback
- Format the hard drive
- Bin it and never use it again
What do people think please as I am a bit paranoid now. I am scared to use any of my devices at the moment in case I am being spied on or get hacked even worse.
Much appreciated.
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