Stuttering in computer processes every 2-3 seconds

[abmaddox78]

This started yesterday when I plugged in a new Razer deathadder elite mouse I received as a gift. I opened a youtube video and started doing work on my second monitor but whenever I continuously moved the mouse pointer both the video and the cursor froze momentarily and then jumped ahead to where they should've been. I have contacted both Razer and Microsoft support over this and they just had me uninstall and reinstall drivers about 100 times to no avail. I suspect it's not a problem with the mouse because it worked perfectly when I used it on another machine and now it's starting to stutter when I type quickly. I rebuilt my PC about a month ago (new mobo, gpu, cpu, RAM) so I fear that this could be a problem appearing from that but I'm unsure how to solve it or why it would be appearing now rather than right after the build. Any suggestions are much appreciated!
Update: All processes are stuttering without my interaction in the same time frame. I suspect I only noticed it in the mouse, videos and typing because I could see the visual lag.

PC Specs:
Windows 10
Gigabyte AB350 Gaming 3 mobo
AMD ryzen 5 1600 cpu
16 GB RAM
XFX RX 580 gpu
dual monitors, one connected via HDMI and the other with a VGA to display port adapter

 

[engineer5261]

If you uninstall your mouse drivers / software and replace the mouse with a different one, does the problem disappear?

 

[abmaddox78]

If you uninstall your mouse drivers / software and replace the mouse with a different one, does the problem disappear?

No, I tried that and the problem persisted

 

[engineer5261]

I would use my preferred software to monitor the temps and usage of your hardware and see if something is heating up / acting strange when these stutters happen. We may be able to pinpoint something from there.

 

[abmaddox78]

What software would you recommend to do that?

 

[engineer5261]

What software would you recommend to do that?

I'm familiar with these:
HWMonitor
Open Hardware Monitor
Speedfan

 

[abmaddox78]

What software would you recommend to do that?

I'm familiar with these:
HWMonitor
Open Hardware Monitor
Speedfan

I have HWMonitor but I'm pretty inexperienced with it, as I only used it when I rebuilt my pc to see if the fans were substantially cooling the system. What in particular should I be looking for?

 

[engineer5261]

What software would you recommend to do that?

I'm familiar with these:
HWMonitor
Open Hardware Monitor
Speedfan

I have HWMonitor but I'm pretty inexperienced with it, as I only used it when I rebuilt my pc to see if the fans were substantially cooling the system. What in particular should I be looking for?

You want to see if anything (CPU / GPU / RAM) is spiking in temp or load when these stutters happen - that way we can isolate the issue first

 

[abmaddox78]

I've been watching the values after resetting the min/max columns and the temp is staying the same universally, but processor utilization was varying slightly without me doing anything. I imagine there is a normal amount of variance in the values because there is never truly nothing happening. The value is commonly at 1-5% for the processor but jumps between 0-20% for a couple specific cpu's regularly. Some of the cpu's have a high max value (70-90%) despite them showing little to no utilization while I've been monitoring them.

 

[abmaddox78]

What software would you recommend to do that?

I'm familiar with these:
HWMonitor
Open Hardware Monitor
Speedfan

I have HWMonitor but I'm pretty inexperienced with it, as I only used it when I rebuilt my pc to see if the fans were substantially cooling the system. What in particular should I be looking for?

You want to see if anything (CPU / GPU / RAM) is spiking in temp or load when these stutters happen - that way we can isolate the issue first

And just in case the temp is the problem, it is sitting at 32C and 43C for my cpu and gpu respectively

 

[engineer5261]

Those temp's look good. Those 70 to 90% max values worry me. Can you try running the free version of malware bytes and see if it catches anything?

 

[abmaddox78]

I just ran the most detailed one and it didn't detect any malware. Here are the results:
-Log Details-
Scan Date: 8/9/18
Scan Time: 6:42 PM
Log File: 8e932684-9c25-11e8-a7a9-e0d55e202a5a.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.391
Update Package Version: 1.0.6279
License: Free

-System Information-
OS: Windows 10 (Build 17134.191)
CPU: x64
File System: NTFS

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 336163
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 1 min, 27 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)

 

[engineer5261]

Would you be willing to do a clean install?

 

[abmaddox78]

I assume you mean of Windows and yeah I am I figured it would come to it if the problem wasn't found elsewhere

 

[abmaddox78]

Would you be willing to do a clean install?

After doing the clean install of windows 10 I'm still having the problem :/

 

[engineer5261]

What kind of Hard drive is your OS running off? What kind of Hdrive is your work/editing software and content on?

At this point I would try a few things to narrow down what hardware is causing the issue.
-Try a single RAM stick
-Swap out GPU then CPU to see if you can isolate the problem. Can you get a compatible CPU or GPU from a friend?

 

[abmaddox78]

About an hour after replying to your last response my computer just started to work perfectly and I have no idea why. It was after I had logged back into my microsoft account and started redownloading apps lost in the windows install. I don't have any more of the stuttering in the mouse pointer or in video and now on HWMonitor the values aren't changing drastically when I'm monitoring them. So strange. I sincerely appreciate your help and I guess this can be considered solved now

 

[engineer5261]

I'm glad to hear the problem fixed itself. Feel free to get back to me if anything seems off.