Question Sudden Restarts | Windows Event Viewer

[MrBurton]

Hi all, I have been having sudden restarts on my system for a few months now. Everything was fine last month but the issue started again. Any ideas?

I don't get any blue screens, just shuts off and restarts, the EZDebug light for the CPU comes on when it happens. After checking the event viewer, I can see a few things to note which are;

Critical Level: Kernel-Power ID: 41 @ 18:00:50
Information Level: Kernel-Power ID: 172 @ 18:00:50

Followed by multiple entries of;

Information Level: Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) ID: 55 @ 18:00:51

System Specifications:

CPU: AMD Ryzen 5 3600
CPU Cooler: MSI Mag CoreLiqiud 240R V2
Motherboard: MSI B450 Gaming Plus Max
Ram: 2x PNY 8GBF1X08QFHH38-135-K DDR4-3200MHz CL16
SSD: Samsung 970 EVO Plus NVME M.2 1TB
HDD: ST1000VX005-2EZ102 (Seagate SkyHawk 1TB)
GPU: MSI Radeon RX 6650 XT
PSU: Cougar CMX 700W 80+ Bronze
Chassis: MSI Mag Forge 112R
OS: Windows 11
Monitor: PHL 242E1GJ (Philips) 144Hz
BIOS: H.50 - AMD AGESA Combo-AM4 1.0.0.4

 

[Colif]

Is it during specific actions? Is it during games? or anytime?

41/63 is the result of a report run by windows at startup. If windows finds previous startup was unexpected, it creates event.
Doesn't necessarily mean cause is PSU. It can be any hardware.

How old is PSU? I know what I just said, just asking.

 

[Ralston18]

Also look in Reliability History/Monitor.

Much more end user friendly and the timeline format may reveal some pattern.

And you can select any given entry for more details. Details may or may not be helpful.

 

[Colif]

I hate reliability history, even if you think PC is going great, you can look in it and find some part of windows has been messing up for ages
For instance, I just found one thing was crashing and had to uninstall it to stop my perfect 10 from happening.
and some of the things it says failed to install may have worked later on

 

[MrBurton]

Is it during specific actions? Is it during games? or anytime?

41/63 is the result of a report run by windows at startup. If windows finds previous startup was unexpected, it creates event.
Doesn't necessarily mean cause is PSU. It can be any hardware.

How old is PSU? I know what I just said, just asking.

I believe the PSU is over 5 years old now. I honestly feel like its a power issue since it initially started due to an underrated UPS of 600VA which I soon found out wouldn't be suitable for my system. After removing the UPS the issue stopped, but soon after started again from a power surge (common where I live), although the restarts are less likely to happen now from what I have experienced.

It happens mostly when playing games but I have also experienced it happening as soon as I get into my desktop view, back to back on multiple restarts (when I had the PSU).

 

[MrBurton]

Also look in Reliability History/Monitor.

Much more end user friendly and the timeline format may reveal some pattern.

And you can select any given entry for more details. Details may or may not be helpful.

I checked and it just shows that windows was not shut down correctly.

 

[Ralston18]

Those may have been your shutdowns....

Or that 5 year old PSU may be at or nearing its' designed in EOL (End of Life) and starting to falter and fail.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connections, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to look for any signs of damage.

If nothing is amiss then the next step would be to swap in another known working PSU.

Be sure to use only the cables that come with the swapped in PSU.

 

[MrBurton]

Those may have been your shutdowns....

Or that 5 year old PSU may be at or nearing its' designed in EOL (End of Life) and starting to falter and fail.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connections, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to look for any signs of damage.

If nothing is amiss then the next step would be to swap in another known working PSU.

Be sure to use only the cables that come with the swapped in PSU.

I dust and clean my case every month or at least every two months. I have re-seated all cables and my SSD, haven't touched the CPU though.

I will be looking to get a new PSU in the near future anyways. I am hoping it will solve the issue.