Question Suddenly irregular crashes during games after move - Display signal gone, CPU/fan ramping up, System half frozen, Audio still kind of working

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Scamper

Scamper

Jun 9, 2025
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So, a crash issue appeared on my system. Usually I'm well versed with tech enough to fix my issues, but here I have no idea where it's coming from and what I can do. I hope somebody can help, give thoughts or ideas what to do. Need help!

The issue:
- during gaming, sometimes my system is crashing
- instantly black screens (no signal), audio seems to be still going in the background, half frozen system, but partially responding (I can mute audio for example)
- CPU/fan is ramping up hard, hot air coming out the case
- happens irregularly, about once every 2-4h of gaming. I'd say with titles, that are stressing the graphic card bit more
- then have to force power off on power button and restart system. usually it works after normal again, few times it didn't start (black screen) and needed another power off/on
- besides crashes desktop and games are working fine, even in heavy load scenes

The situation:
- the system was setup end of 2020 and was running fine so far without major issues
- the only immediate thing that has changed, that I moved the computer to another house, but I was really careful carrying and always carried it "glas" side up, so the weight of the CPU cooler and GPU is lying down and not pulling on the seats. There has not been a noticeable bump of the computer during the move


The system:
- late 2020s
- Ryzen 9 5900X
- ASUS TUF RTX3080
- MSI MAG B550M Mortar Wifi - mATX
- 4x16GB DDR4-3600 CL16 RAM Crucial Ballistix
(2x16GB RGB, 2x16GB nonRGB)
- 2x NVMe, 2x SATA SSD, 2x SATA HDD
- Power Supply: be quiet Straight Power 11 Platinum 750W
- CPU Cooler: be quiet Dark Rock
- 2 screens, 1440p 165Hz, 1080p 60Hz
- Win 11
- Windows updates, GPU drivers are up to date
- no Overclocking on system

The analysis:
- thought maybe with the move something still happened to the CPU cooler and thermal connection to CPU, but temperatures are normal for both CPU/GPU in idle and load. idle around 40C and load around 70-80C for CPU and GPU similar. temperature seems stable
- read it could be power supply, lacking power to GPU. checked all connectors and they're still tight
- tried to use Prime95 and OCCT for tests
- Prime95 ran fine, again CPU temps staying within range
- OCCT:
- GPU load test is fine without issues
- Memory test is fine and without issues
!- tests involving CPU cause WHEA errors, about a few every few seconds and about 50-100+ WHEA errors a minute.
- despite the WHEA errors, even with full load on CPU+GPU on the benchmarks and all the power being drawn, the system didn't crash there
- I checked Windows event report.
- in general, it's showing a bunch of warnings and errors. some WHEA warnings. warnings/errors regarding DistributedCOM. error regarding service control (MessagingService), TPM-WMI. Not sure, if they have any part in the issues.
- I will say the WHEA warnings appeared there (and not few) also in times before issues, when the system has been seemingly just stable, when I'm using it.
- otherwise, no BSOD, no logged windows events at the time of crash (that I can find), no issue in OCCT monitoring

My thoughts and tries:
- despite the WHEA errors being there for longer than now with instability issues, it seems to be wrong. I read about it, that it could be fixed by raising DRAM voltage by 0.05v, which I carefully tried. 1.35v to 1.4v. WHEA errors and issues remained.
- WHEA errors seem to be about CPU, but I get the feeling, since it's only happing during gaming, there's something about the GPU or power maybe, since the screens are simply turning black and don't get signal anymore. yet GPU stress test was without issues and yet during the issue, it's noticeably with the fan the CPU, that is ramping up.
I don't know what to make of it.

Any ideas what it could be, what I could test or do to find the issue or fix it?
Thanks!
 
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Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

[If something was already loose, any movement, bump, or action could have loosened it all up even more.]

Run "dism" and "sfc /scannow" to look for, find, and fix any corrupted files.
 
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Welcome to the forums, newcomer!

- MSI MAG B550M Mortar Wifi - mATX
What BIOS version are you on for your motherboard?

- ASUS TUF RTX3080
+
- Power Supply: be quiet Straight Power 11 Platinum 750W
The RTX 3000 series were notorious for having high transient load spikes. Gamers Nexus did a piece on it a few years ago;
View: https://www.youtube.com/watch?v=wnRyyCsuHFQ


- the only immediate thing that has changed, that I moved the computer to another house,
This would mean the source of power(wall outlet) has changed. Can you relocate to another wall outlet in your abode? Across the tenure of your PSU in the system, the componentry in said unit have degraded and due to the GPU asking for more, would be my assumption where the issue is(either the source of power or the unit in general.

Try and source(borrow, not buy) a higher wattage reliably built PSU and see if the issue persists.
 
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Ralston18 said:
Power down, unplug, open the case.
...
Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.


Run "dism" and "sfc /scannow" to look for, find, and fix any corrupted files.
Click to expand...

Thanks for the reply.
I did the "dism" and "sfc". They both found and repaired something. "Dism" said it repaired component store and "sfc", according to the log file lot of files regarding amd64_userexperience, but also image files and things it couldn't restore.

I've uploaded the report here.
https://files.catbox.moe/pte9uk.log

John Nemesh said:
Power everything down, and reseat your GPU, RAM and SSD. You may want to reseat your CPU as well. Check ALL connections on your system...something probably came loose during the move!
Click to expand...

Thanks for the reply. I'll do the work on the hardware later and check for all the connections first. I hope the solution would be that easy, but if it happened only after the move, it does seem like a more likely case.
 
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Lutfij said:
Welcome to the forums, newcomer!

- MSI MAG B550M Mortar Wifi - mATX
What BIOS version are you on for your motherboard?

- ASUS TUF RTX3080
+
- Power Supply: be quiet Straight Power 11 Platinum 750W
The RTX 3000 series were notorious for having high transient load spikes. Gamers Nexus did a piece on it a few years ago;
View: https://www.youtube.com/watch?v=wnRyyCsuHFQ


- the only immediate thing that has changed, that I moved the computer to another house,
This would mean the source of power(wall outlet) has changed. Can you relocate to another wall outlet in your abode? Across the tenure of your PSU in the system, the componentry in said unit have degraded and due to the GPU asking for more, would be my assumption where the issue is(either the source of power or the unit in general.

Try and source(borrow, not buy) a higher wattage reliably built PSU and see if the issue persists.
Click to expand...

Thank you for the reply!

- MSI MAG B550M Mortar Wifi - mATX
I'm on version 1.4, which was the latest at the time I setup the machine in late 2020. I didn't update since then, but will try that.

- Power spikes
I think I've noticed this in reports before setting up the system and thinking the 750W supply should be fine. Until now at least, it seems to have worked fine, so I'm not sure. But I see this is an issue with the RTX 3000. So you think it could be due to a degraded PSU then still? Maybe something that got accentuated with moving it, even if not roughly?

- Moving
It is a good point thinking about different outlets.
I didn't want to overcomplicate the post, but the thing is I moved to a different place with the computer 1-2 months ago until now and now I'm back to the place where I have been all the time before.
So, both at the old place before and the temporary place, the computer ran fine. Just getting back to the old place, the issues started.
At the temporary place, there have been 1-2 power outages, so I'm not sure if that did anything.
 
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Update. Still not fixed.

First I updated the whole system - BIOS, mainboard/chipset drivers, clean GPU drivers.
After this, the WHEA errors during the OCCT test were gone. I had hopes.

Then I also took apart the computer, cleaned and reseated everything.
Looking at the components I didn't really see damage anywhere.

I will say some part in the power supply (inductor?) looked very sketchy to me, but then looking at images of the beQuiet Straight Power 11, it seems like that's kind of how it is? So visually it should be fine?

Krd1XXX.jpeg
GLeqydq.jpeg


It seems okay, or at least that's what other pictures of the power supply kind of look like.
be-quiet-straight-power-11-750-watt-6--pcgh_b2article_artwork.JPG


Put everything together again. No more WHEA error since the updates it seems.
But - I still have crashes.

Now, I tried to log the sensors during the crash.
Put up the file here. Crash time should have been around 16:14, but haven't checked second exactly. Only thing I can see there, is that the GPU suddenly drops core load, clock and memory completely. But according to the times, this could have even happened a few seconds after the monitors actually went out. Not sure.
SensorLog: https://files.catbox.moe/ulmqd3.ods

Second thing is, I looked at the EventLogs again.
I noticed events in the ApplicationEventLog, pretty much exactly on the crash time it seems. Application Error and a lot of Windows Error reports. The error is about dwm.exe crashing.
ApplicationEventLog: https://files.catbox.moe/d9a6yp.evtx

Also, I looked at the EventLog from 1-2h earlier and there were actually a couple of events happening. No warnings/errors, but maybe it's still useful? It's a bit too indepth for me, so I can't tell.
I put up the EventLog with all events around this time of the crash.
EventLog: https://files.catbox.moe/m6ej50.evtx


And again, the "crash" meant the screens went black, no display signal anymore and pc seems to be ramping up and getting hot. But audio is still running in the background and I can control volume or mute for example. So it still seems to be running in a way and I have to force off the computer with power button hold.
And otherwise, no Minidump files are created during the issue and shutdown after.

I have hopes there is something useful in the EventLogs?
Is there any other way to measure on the system, what could be going wrong during this crash and issue?

If there's an issue with the power supply, unfortunately I don't have one available to borrow nearby and would need to buy. So I'd like to reserve that option, if I can rule out more.

If you have more ideas for help in a way, it would be greatly appreciated again. :)


Ralston18 said:
Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.
Click to expand...

Lutfij said:
- ASUS TUF RTX3080
+
- Power Supply: be quiet Straight Power 11 Platinum 750W
Click to expand...
John Nemesh said:
Power everything down, and reseat your GPU, RAM and SSD. You may want to reseat your CPU as well. Check ALL connections on your system...something probably came loose during the move!
Click to expand...
 
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