- Jun 12, 2020
- 18
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- 4,510
Hoping some of the knowledgeable folks on here might have some insights on this.
So I just upgraded from a Pro 6 which I've had for three years to a Pro 9, reason being the jump in graphics processing. Everything was going great until I touched my stylus to it and immediately noticed a jitter. At first I thought it was the pen sliding a bit on the bare glass, but it persisted with a screen protector added, was too uniform, and I've found it goes away completely when drawing straight vertically or horizontally.
I uninstalled every pen-related driver I could see and restarted, I fully upgraded Windows 11, etc. I'm not 100% on what's causing it; I've seen differing diagnoses and advice including claims that this is just what ntrig tech does, but I find it hard to believe that this is simply an intrinsic problem with the product since it seems crazy for an issue like this to exist in the later version and be nonexistent beforehand with the same software updates.
To show the depth of difference that I'm talking about, I did the lines below with the same pen, in the same version of the same drawing program, on my two machines; the 6 I've had for over 3 years, the 9 I've had for under 3 weeks, and the fact that there's this level of the 6 outperforming the 9 here seems crazy.
I'm thinking of taking it in to a Microsoft store, but I want to know if there's some chance I overlooked something?
So I just upgraded from a Pro 6 which I've had for three years to a Pro 9, reason being the jump in graphics processing. Everything was going great until I touched my stylus to it and immediately noticed a jitter. At first I thought it was the pen sliding a bit on the bare glass, but it persisted with a screen protector added, was too uniform, and I've found it goes away completely when drawing straight vertically or horizontally.
I uninstalled every pen-related driver I could see and restarted, I fully upgraded Windows 11, etc. I'm not 100% on what's causing it; I've seen differing diagnoses and advice including claims that this is just what ntrig tech does, but I find it hard to believe that this is simply an intrinsic problem with the product since it seems crazy for an issue like this to exist in the later version and be nonexistent beforehand with the same software updates.
To show the depth of difference that I'm talking about, I did the lines below with the same pen, in the same version of the same drawing program, on my two machines; the 6 I've had for over 3 years, the 9 I've had for under 3 weeks, and the fact that there's this level of the 6 outperforming the 9 here seems crazy.
I'm thinking of taking it in to a Microsoft store, but I want to know if there's some chance I overlooked something?
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