Question Synology DS923+ how to connect a NTFS/FAT32 formatted external drive (5TB) to USB of NAS? (newbie here)

[rocafella1978]

hi all, i have a 5TB drive, about 90% full. and i tried connecting the drive to the front USB and rear USB, nothing happens. i waited half a day both times and absolutely nothing happens. i have tried this with USB drives, 2GB, 4GB all the way to 1TB, various drives with NTFS files on them, even just testing, putting txt file or word document and seeing if the drive will show up, but doesn't and nothing happens.
then i bought brand new drive to test out, unpacked and connected to the NAS, and it showed up and i could format it in the file format of the Synology system and what it offers, then create a shared folder and so on. i tried this for example for HYPER BACKUP, and it only showed "usbshare1" under shared folder, but nothing would show until i had to right click on "usbshare1" and create a folder, then this folder I named "backup" showed in "File Station". only then was i able to pick this external hard drive for HYPER BACKUP.

but my question is:
how do i or can i connect any external USB drives (with FAT32 or NTFS formatted) to the NAS directly, so i can copy all the drive contents/ files directly to the NAS and not via a Windows machine on the network. i don't want to use the network for many TB's of files to copy to NAS.

doing all this with a local (NAS) admin account/ belongs to group administrators. i have "exFAT access" installed also.
DSM version: DSM 7.2-64570

 

[kanewolf]

hi all, i have a 5TB drive, about 90% full. and i tried connecting the drive to the front USB and rear USB, nothing happens. i waited half a day both times and absolutely nothing happens. i have tried this with USB drives, 2GB, 4GB all the way to 1TB, various drives with NTFS files on them, even just testing, putting txt file or word document and seeing if the drive will show up, but doesn't and nothing happens.
then i bought brand new drive to test out, unpacked and connected to the NAS, and it showed up and i could format it in the file format of the Synology system and what it offers, then create a shared folder and so on. i tried this for example for HYPER BACKUP, and it only showed "usbshare1" under shared folder, but nothing would show until i had to right click on "usbshare1" and create a folder, then this folder I named "backup" showed in "File Station". only then was i able to pick this external hard drive for HYPER BACKUP.

but my question is:
how do i or can i connect any external USB drives (with FAT32 or NTFS formatted) to the NAS directly, so i can copy all the drive contents/ files directly to the NAS and not via a Windows machine on the network. i don't want to use the network for many TB's of files to copy to NAS.

doing all this with a local (NAS) admin account/ belongs to group administrators. i have "exFAT access" installed also.
DSM version: DSM 7.2-64570

Although the title of this knowledge base is not your question, I think it does answer your -- https://kb.synology.com/en-us/DSM/tutorial/Why_doesn_t_my_USB_device_work_on_my_Synology_NAS

 

[rocafella1978]

thank you @kanewolf will give it a try. (just strange because all the drives with the files work perfectly 100% on any of my windows machines)

 

[dwd999]

thank you @kanewolf will give it a try. (just strange because all the drives with the files work perfectly 100% on any of my windows machines)

Your NAS runs a version of Linux, so its not the same as your windows machines.

 

[rocafella1978]

@dwd999 hi, yes i know that, but the drives should at least show up as "usbshare1 and etc." they don't show at all, in external drives, are "healthy/ normal" status, but nothing can be seen in the "file explorer/ file station" on those said drives. (and the same is when i connect exFAT formatted drives with files on them, work perfectly on windows machines, but not on NAS, nothing shows)

 

[dwd999]

@dwd999 hi, yes i know that, but the drives should at least show up as "usbshare1 and etc." they don't show at all, in external drives, are "healthy/ normal" status, but nothing can be seen in the "file explorer/ file station" on those said drives. (and the same is when i connect exFAT formatted drives with files on them, work perfectly on windows machines, but not on NAS, nothing shows)

Perhaps I should have been clearer and said that the version of linux that they're using does not appear to tolerate any drive, including usbs, that it has not formatted itself.

 

[rocafella1978]

Perhaps I should have been clearer and said that the version of linux that they're using does not appear to tolerate any drive, including usbs, that it has not formatted itself.

oh okay, wow. that's good to know, thanks for the info. appreciate it.

 

[rocafella1978]

found it, solved it. was permission problem with user group. once removed "no access" all working perfectly.

 

[kanewolf]

found it, solved it. was permission problem with user group. once removed "no access" all working perfectly.

I thought it should work. @dwd999 was COMPLETELY wrong on the support of NTFS USB drives with the Synology line of products.

 

[rocafella1978]

I thought it should work. @dwd999 was COMPLETELY wrong on the support of NTFS USB drives with the Synology line of products.

yes indeed he was wrong @dwd999 - NTFS and other formats are read and can be used on the Synoloy NAS drives, some natively and some with exFAT package. https://www.synology.com/en-global/dsm/packages/exFAT?os_ver=6.2 and this has been around since 2017 i believe.