[SOLVED] System crash - WHEA_UNCORRECTABLE_ERROR (124) - GenuineIntel.sys

[PaddyRamsey]

Hi all



Mini dump uploaded here - <Mod Edit>

Any insight would be hugely appreciated.

 

[Colif]

You have same error on 200 laptops?

that seems unlikely. its too many all having same error.
Do they all have same image? same drivers? its only way I can see so many having same errors.
Do dell hate you ? (not serious question)


looks like Gardenman should be able to access those, he advised me you might post but not the number of items.
in my experience its difficult to get a minidump without a BSOD. I know you can force windows to have BSOD.

if you have that many I would contact Dell as clearly its a business situation.

 

[gardenman]

Welcome to the forums.

I've edited the dumps link out of your post because it showed your email address. Be careful when posting links and be sure that it does not include your email address.

In general, the WHEA error has to do with the CPU. Either they are overheating due to dust or overclocking, or they are a bad CPU. Overclocking drivers can cause the issue. It can be other items on the PC, but I believe that the majority of the time it has to do with the CPU itself.

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/j5bowmet/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	081221-19250-01.dmp (Aug 12 2021 - 03:34:19)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 05 Sec(s)

I only see one 3rd party driver loaded at the time of the crash:

Nov 18 2020

CSFirmwareAnalysis.sys

CrowdStrike Falcon Firmware Analysis driver

In addition, BIOS info was not included in the dump. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

if its multiple laptops all getting same error, its either a hardware fault effecting them all (as a batch) or software.

Falcon appears to guard BIOS from firmware attacks

CrowdStrike Falcon® Becomes the First Endpoint Security Platform to Integrate Firmware Attack Detection Capability - crowdstrike.com

Millions of endpoints protected by CrowdStrike Falcon® around the world will now benefit from continuous monitoring for firmware attacks Sunnyvale, CA – May 1, 2019 – CrowdStrike®, Inc., a leader in cloud-delivered endpoint protection, today announced CrowdStrike Falcon® is breaking new ground...

www.crowdstrike.com

Dump only shows Falcon loaded but then crash happened seemingly at startup as only 5 seconds had passed
its rare for drivers to cause whea but if any are going to, its drivers that talk directly to hardware.

Since Falcon only thing mentioned, I would perhaps see if there is a newer version or maybe update BIOS on devices