System Reading USB 2.0 ports as USB 3.0

Virtued

Commendable
Jan 14, 2017
13
0
1,510
0
Hi there, I'd really appreciate your help, I have the Logitech G430 headset which I know whilst it can work inside a usb 3.0 port it doesn't work as well as it should. Furthermore, I've also been having problems with my internet recently hence buying a new usb adapter. After I did this and installed it I realised that it told me to eject the hardware even though it was working fine, I decided to troubleshoot the device and found that it was supposedly in a USB 3.0 Port. Which resulted in me putting it in the 3 different 2.0 ports I have on my computer but to no avail my internet was still being intermittent in which it would work absolutely fine and suddenly cut out. The same issue occurred with my headset that I thought was working fine for ages. I really don't know what the issue is but I'd guess it was drivers but I'm fairly clueless about what to do about USB drivers. I only think this as I opened up my chassis and found that on my B350-F motherboard it was the USB 2.0 black ports being used not the 3.0's so I don't see how that could be the problem.

There's an image below showing my device manager page, the troubleshoot and my devices. Many thanks Either way here are my parts that I'm sure would provide the most usefulness:

Windows 10
Bitfenix Neos Case
ASUS B350-F Motherboard
Realtek AC600 USB wireless adapter
Logitech G430 Headset

https://gyazo.com/276c1b446160cff5ac982626a9bb7ce8

Also, I have checked the system and the connector is going from the B350-F’s usb 2.0 9-pin to the front port. I really have no clue what’s going on.
 

Barty1884

Titan
Moderator
There's only two 2.0 ports natively onboard - the black ports.
https://www.asus.com/ca-en/Motherboards/ROG-STRIX-B350-F-GAMING/specifications/


The Neos has 1x 2.0 port and 1x 3.0 port on the front panel. Are you sure you're connecting to a 2.0 and not the 3.0 on the front?

As for the message, does the adapter work? That's a fairly generic prompt, and with 3.0 being backwards compatible with 2.0 devices, seems a fairly trivial issue.
 

Virtued

Commendable
Jan 14, 2017
13
0
1,510
0
Yep, the usb 3.0 connection is to the front 3.0 port whilst I’ve got a usb 2.0 connection from the mid board to the front port but still the errors. Yeah the adapter works but now and then I’ve experienced that it’ll intermittently cut out and stop working. Furthermore, with my headset the usb DAC supposedly only lights up when in a 2.0 port but doesn’t. I am confused though as most other device managers I have seen have shown a usb generic hub for 2.0 ports but mine shows none.
 

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