Tech Support/Extended Warranty

[Nikki]

Archived from groups: alt.sys.pc-clone.dell (More info?)

I probably already know the answer to this, but just in case....does buying
a 4 year extended warranty entitle one to a better/higger level of tech
support? I rarely need help with the software issues and running the
machine (and find these newsgroups more helpful anyway) but last night,
having to spend 30+ minutes on the phone just to get a replacement monitor,
XP and driver CD was not on my list of fun things to do Thank goodness
for speaker phones and cordless phones. The language barrier wasn't too
terribly bad this time...it's been worse. My last Dell was purchased 5
years ago. What a difference 5 years make.
Monica

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Nikki wrote:
>
> I probably already know the answer to this, but just in case....does buying
> a 4 year extended warranty entitle one to a better/higger level of tech
> support? I rarely need help with the software issues and running the
> machine (and find these newsgroups more helpful anyway) but last night,
> having to spend 30+ minutes on the phone just to get a replacement monitor,
> XP and driver CD was not on my list of fun things to do Thank goodness
> for speaker phones and cordless phones. The language barrier wasn't too
> terribly bad this time...it's been worse. My last Dell was purchased 5
> years ago. What a difference 5 years make.

Better? No. Longer? Yes.

But, as you said, you already knew that! <g>

Notan

 

[Nikki]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Hummmm, I don't know why the subject line reads "Ty". It's showing the
correct title in my sent folder. How strange.
Monica
"Nikki" <nospam@guess.com> wrote in message
news:YkRge.41315$gc6.38544@okepread04...
>I probably already know the answer to this, but just in case....does buying
>a 4 year extended warranty entitle one to a better/higger level of tech
>support? I rarely need help with the software issues and running the
>machine (and find these newsgroups more helpful anyway) but last night,
>having to spend 30+ minutes on the phone just to get a replacement monitor,
>XP and driver CD was not on my list of fun things to do Thank goodness
>for speaker phones and cordless phones. The language barrier wasn't too
>terribly bad this time...it's been worse. My last Dell was purchased 5
>years ago. What a difference 5 years make.
> Monica

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Nikki wrote:
>
> Hummmm, I don't know why the subject line reads "Ty". It's showing the
> correct title in my sent folder. How strange.

Huh?

On this end, the Subject Line says, "Tech Support/Extended Warranty."

Notan

 

[Nikki]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Even stranger. My original post on this subject (on my screen) shows "Ty"
Monica
"Notan" <notan@ddress.com> wrote in message
news:4283F518.31F9F3EA@ddress.com...
strange.
>
> Huh?
>
> On this end, the Subject Line says, "Tech Support/Extended Warranty."