Terrible performance problems between router and Windows 10 PC.

[GeekoSuave]

A Windows 10 PC I bought from a friend won't connect to my router. He built the PC a few years back and he just formatted it and installed Windows 10 on it.

My router's 2.4 GHz SSID pops up intermittently (sometimes it doesn't appear although a lot of my neighbor's SSIDs still appear) and my 5 GHz doesn't pop up at all under any circumstances.

I've tried two different dongles and now currently have a Linksys WMP600n (PCI WiFi card) installed. One dongle was a cheap one and the other was one with antennae. All three of them have similar performance and issues though.

It wouldn't connect at all before I installed the Linksys driver. Then I got it to connect through Linksys' bundled software with the driver, but then attempting to connect to the internet is still either slow or the capability is entirely absent. I tried to bring up Speedtest.net to provide some hard data as far as the connection speeds and it couldn't even bring it up.

After all the issues I decided to set my phone up as a hotspot and connect like that, and it connected immediately (with the other configurations connecting to my router either kicks back a "Can't Connect" error or it'll connect after 30 seconds to a minute or so.) Even after it was connected, I couldn't get more than about 70KB/s on Speedtest.net.

I'm thinking it must be an issue with the PC, since both the router -and- cell phone hot spot run horribly. If it wasn't for trying the USB dongles I'd think there was something wrong with the PCI slot. I haven't installed the drivers for the motherboard, so I guess that's my next course of action. If that doesn't work I'll just install Linux and see if that works, but I was just looking to see if anyone else has ever had any issue like this. I have barely any networking experience but I've intermediate knowledge of computers. I'm sure there must be an easy fix to this that I just don't know about, so that's why I'm here.

Thanks in advance for any help.


Edit: The router is arris tg1672g

 

[Ironarmygeneral]

Try re-enabling DHCP. Microsoft sent out updates to Windows 10 recently that screwed with DHCP.

If it connects but is just SUPER slow, try replacing the dongle with an actual PCI card. I have a $35 PCI-E x1 from ASUS and it is perfect. It's a 300 MBPS card.

 

[GeekoSuave]

I have a PCI card currently installed. I've tried 3 different methods and they all have the same issue, although the PCI is currently what's installed.

I'll check out the DHCP thing.

 

[Ironarmygeneral]

I have a PCI card currently installed. I've tried 3 different methods and they all have the same issue, although the PCI is currently what's installed.

I'll check out the DHCP thing.

You do that. Also try temporarily turning off your firewall, and if you can, try going into connection settings and alowing ALL sites to go through. In command prompt, try using ipconfig. What is your default gateway? Also, what does it give for IPv4 and IPv6?

 

[GeekoSuave]

The DHCP, is that a setting I'd change on the router? Because the router works great with every other device in the house. I don't want to mess it up for everything else in my house by shifting around some settings.

I'm pretty sure the firewall is off. I haven't made any allowances for any sites that I can recall so I'll go recheck that.

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2600:1004:b06d:be26:64e5:7557:921:9364
Temporary IPv6 Address. . . . . . : 2600:1004:b06d:be26:4d5e:fb09:de12:9bcf
Link-local IPv6 Address . . . . . : fe80::64e5:7557:921:9364%3
IPv4 Address. . . . . . . . . . . : 192.168.43.167
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::cc0f:8c3d:c9b5:75b3%3
192.168.43.1

 

[GeekoSuave]

A little update. I've connected to both my router and my phone set up as a hotspot.

When I use my router I can't resolve any website but if I use my phone as a hotspot I can get some websites to load, but I'm not brave enough to do a speedtest because it is still incredibly slow.

Basically it's connecting. And it says it has Internet connectivity..

 

[GeekoSuave]

Another thing that just happened, I went to change what I'm connected to and it went from having ~10 SSIDs listed from around my apartment complex plus my phone and modem, down to just 1 other.

Also I'm sure I said it earlier but everything in my house uses my 5GHz signal, while my PC can't even spot it, meanwhile my 2.4 has full signal.

 

[indsup]

You may have numerous routers around you that is causing interference. They may be on the same channel. see if you can find a channel that isn't used by someone else. There's only three fully separated channels in the 2.4 range, 1,6,11. Use your cell phone and scan around your apartment and see if you can find a channel that is either weak or not being used at all and switch to that channel and see if that doesn't help solve your problem.

 

[GeekoSuave]

I hate to post this much, but I'm just posting as I figure things out, and still attempting to get the help I need to get this computer working correctly.

Anyhow, I had another hard drive lying around that had Ubuntu installed on it from an old laptop. I unhooked my WIndows 10 hard drive and put in the Linux one, and the WiFi works with absolutely no issues. It seems obvious to me that it's a software error on the part of Windows 10. I just still don't know what. I'd prefer to keep Windows 10 on this particular machine so any help will still be greatly appreciated

 

[GeekoSuave]

You may have numerous routers around you that is causing interference. They may be on the same channel. see if you can find a channel that isn't used by someone else. There's only three fully separated channels in the 2.4 range, 1,6,11. Use your cell phone and scan around your apartment and see if you can find a channel that is either weak or not being used at all and switch to that channel and see if that doesn't help solve your problem.

I can't connect to any of them because they're secure, but I have my modem set to automatic for channels. I used to have it set to 1 until 2 days ago when I first started having these issues. Also it works now that Linux is on it, I've got nothing different going on with the machine. I didn't even install any drivers and it's pulling 4.5 MB/s or 37Mb/s

 

[Ironarmygeneral]

I hate to post this much, but I'm just posting as I figure things out, and still attempting to get the help I need to get this computer working correctly.

Anyhow, I had another hard drive lying around that had Ubuntu installed on it from an old laptop. I unhooked my WIndows 10 hard drive and put in the Linux one, and the WiFi works with absolutely no issues. It seems obvious to me that it's a software error on the part of Windows 10. I just still don't know what. I'd prefer to keep Windows 10 on this particular machine so any help will still be greatly appreciated

Try enabling all types of sites to be allowed through your network's firewall via connection settings.. Mind sending screenshots to +Zantubr Huuts'tsu on Google+ (me) of you trying to ping a site? I would like to see what response times you get.