Actually I am a manager in IT and have working IT for the past 10 years or so. Currently my corner of the world is responsible for 800+ PCs and 400+ UNIX boxes so please do not ever presume to tell me what I have or have not ever done until you know me.
I CAN tell you that cpu fans fail very rarely.
I CAN tell you that we don't care what dies in a PC, it gets swapped out. That's why companies with any significant IT dependence have hardware vendors and contracts to replace the stuff.
I CAN tell you that if I found any of my overworked engineers dicking around swapping cpu fans and generally doing what the hardware support contract people are paid to do - I'd have serious words with them.
All we'd do is swap the HDD into a replacement machine and replace the user's box. Then it's off to Compaq, Dell, local support vendor thank you very much. From their it is THEIR problem, not ours.
In my experience the major cause of PCs needing to be swapped and replaced is because the software screws up, not hardware. Hardware failures a few and far between compared to software failures.
Any PC failure is downtime for the user. A user who is important enough to the business will have an SLA put in place to ensure there is spare hardware available for their use... If your IT org does it's job properly and the PCs are standard enough across the business, you end up needing relatively few standby machines at a lower cost to the business than having IT engineers with better things to do than swap PC fans around. I realise swapping a fan is a 2 minute job, but by the time you've plled the PC from wherever it is, unplugged, opened and diagnosed, then gone to get the spare parts and come back and replaced them, it would be faster to bring a replacement PC with you and swap it pre-emptively anyway. Then send it back to your work lab or whatever and piss away your time figuring what broke, replace it back in to the spare pool again.
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