Question THREAD_STUCK_IN_DEVICE_DRIVER bsod

[ItalianStallion619]

I have tried almost everything I can think of with regards to this issue. My computer crashes when playing games, however I have noticed that it only crashes when playing DirectX games like Hitman 2 or BF5. When I play LOL, there is no problem. I have the dump file and can upload it.

 

[Colif]

Do you have a radeon GPU as that isd a common error for them

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

minidumps way smaller than normal dump files.

 

[ItalianStallion619]

Thank you for the reply, Colif. Since the last time I had a BSOD, I have updated my BIOS to the latest version and updated windows. However, my minidump file I had was deleted in the process. I will attempt to recreate the problem again later today.

 

[ItalianStallion619]

Do you have a radeon GPU as that isd a common error for them

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read

minidumps way smaller than normal dump files.

https://drive.google.com/open?id=1s1DznFYWU1zR_UpTpZhgnF-DNgGHx8Qr

Here is the BSOD dump file.

 

[Colif]

I have sent link to a friend who will look at the cump and create a file I can use to try to figure out cause.

 

[gardenman]

Hi, it appears you have uploaded .txt files with a list of drivers/programs loaded when the crash happened. Try to upload the actual dump file. You can look in the C:\Windows\Minidump folder. Copy any files from there to your desktop (or else you may have permission problems). Then upload those files to Google Drive.

 

[ItalianStallion619]

Hi, it appears you have uploaded .txt files with a list of drivers/programs loaded when the crash happened. Try to upload the actual dump file. You can look in the C:\Windows\Minidump folder. Copy any files from there to your desktop (or else you may have permission problems). Then upload those files to Google Drive.

I have sent link to a friend who will look at the cump and create a file I can use to try to figure out cause.

Hi, thanks for the replies. I got it to upload on OneDrive but not Google Drive.
https://1drv.ms/f/s!Ans2XDTJJE7cpCaCmgYQR64p2cmW

 

[gardenman]

OneDrive works. I ran the dump file through the debugger and got the following information: https://pste.eu/p/W8os.html

File information:	DumpFile.dmp (Mar 11 2019 - 16:20:06)
Bugcheck:	THREAD_STUCK_IN_DEVICE_DRIVER_M (100000EA)
Driver warnings:	*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:	dxgkrnl.sys (Process: System)
Uptime:	0 Day(s), 11 Hour(s), 08 Min(s), and 51 Sec(s)

Possible Motherboard page: https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
It appears you have the latest BIOS (version F25) already installed.

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.

 

[ItalianStallion619]

OneDrive works. I ran the dump file through the debugger and got the following information: https://pste.eu/p/W8os.html

File information:	DumpFile.dmp (Mar 11 2019 - 16:20:06)
Bugcheck:	THREAD_STUCK_IN_DEVICE_DRIVER_M (100000EA)
Driver warnings:	*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:	dxgkrnl.sys (Process: System)
Uptime:	0 Day(s), 11 Hour(s), 08 Min(s), and 51 Sec(s)

Possible Motherboard page: https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
It appears you have the latest BIOS (version F25) already installed.

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.

Thank you for trying. Also when I try to overclock through AMD Wattman I get the same error.

 

[gardenman]

atikmdag.sys was blamed in the crash. I'm assuming it's an ATI graphics card driver. dxgkrnl.sys was also mentioned and that's a part of DirectX (also usually associated with the graphics card).

You can find a ton of others who've had this same crash before. It's one of the most common crashes. https://www.google.com/search?q=atikmdag.sys

Usually Colif will reply later in the day and sometimes others reply sooner. You can look things up while you wait for more answers.

 

[Colif]

So Ryzen 7 1800X has no GPU cores so you obviously have a AMD GPU as well.

strangely gardenman added this link as motherboard page when its actually how to run DDU and wipe GPU drivers, as that would be my 1st step

 

[gardenman]

strangely gardenman added this link as motherboard page when its actually how to run DDU and wipe GPU drivers, as that would be my 1st step

My apologies, that's what happens when you're doing 8 things at once and your brain is only dual core (with 4 threads).

Possible Motherboard page: https://www.gigabyte.com/us/Motherboard/GA-AX370-Gaming-5-rev-10
It appears you have the latest BIOS (version F25) already installed.