My TigerDirect FIASCO (order# R2703081)
On June 17th I placed a large order with TigerDirect; 4 computer, 4 monitors, network devices, network color laser printer...the whole ball of wax. I was going to upgrade a local Insurance company in 11 days. All of the items I ordered showed "In Stock" when they were purchased. But the order, being a large order, went to the credit card authorization department where it sat for three days without so much as a phone call, until I called them. After 5 phone calls, hold times ranging from 30 minutes to over an hour, I got so frustrated I asked to cancel the order, but Raymond in the CCA dept assured me that the order was going right out immediately. Well it didn't. After jerking me around so long and three days later, 6 of the 10 items had switched to a "Backordered" Status. I called back and held on the phone for AN HOUR AND TEN MINUTES before speaking to Will. I asked him for a status on the backordered items. He gave me a long song and dance about some possible unopened pallets that "might" have some of those PC's on them. HEY TIGER, I have a network to upgrade in 6 days now. This is proverbial straw. Asked him to cancel the whole order and credit my credit card - I was taking my business elsewhere.
I signed up on Newegg as a new customer and ordered the EXACT SAME products. Saved $350 and got free shipping on most of the items. I tried to stay with you Tiger, but its gotten way to difficult to do business with you. I should not end up with higher blood pressure after conducting a purchase from you. I was impressed with how much easier it was to navigate NewEggs website. And my order was processed immediately and sent out the very next morning. Total blood pressure change: 0%.
Two days later (today) I check the TigerDirect order and see that two items just shipped. Only one of the items got cancelled. Well, big surprise, this is the kind of speedy and efficient performance I have come to expect from Tiger as of late. I call back in, suffer the same long hold times. They tell me I have to refuse the items at the other end, then WAIT on my refunds from them. Of course. Now I have to wait for my refund, be here when UPS shows up, then wait some more for Tiger to process my refund. Why am I still dealing with this? They had a total of 5 days to get the shipment stopped and they didn't do it. My blood pressure is rising again...I'm not looking forward to the plethora of calls and hour long hold times it's going to take to get through this with Tiger and get the $4000.00 credited back to my credit card.
Tiger used to be a good efficient, easy to deal with company. I've purchased from them for nearly two decades. Lately though, they've undergone same changes. Rude people, difficult and slow process, inefficient processing of orders, long hold times to speak to an agent, no proactive calls from the company when there is a problem that might delay an order....on and on. It's sad to say goodbye to them but it's necessary.
Facebook
Twitter
Instagram