anyone realize that we are going backwards? What is it with these companies? I wrote to an email on TW site locally as soon as I heard it (4/2). They responded with this:
Dear Dan,
TRACKING NUMBER: 179607
Inquiry
lease forward to whomever this needs to go to.
http://www.news-record.com/content/2009/04/02/article/time_warner_cable_will_track_charge_by_internet_usage
I subscribe to TV + Internet. If you put cap limits on my service, 5,10 GB a month, I won't continue my service. I would rather throw the money away than give you more for less. With all the new services, what you should be doing is building up your infrastructure so that you can offer better service, not worse. It is bad enough that you don't guarantee bandwidth, but you price it with that. What good service do you actually offer that doesn't have any hitches?
My cable box has to be rebooted weekly because of pixelation I have to reboot the modem because of slow speeds on at least a weekly basis, No matter what your CSR's are told, it isn't the cable from my house to the line, it is your over allocation of resources. I know it, you know it, just admit it.
Your unloyal customer,
Dan Smith
Submitted: by dan
__________________________________________________________________________________________________________
Response:
Thank you for contacting us. Time Warner Cable understands and embraces the current evolution in the way people are using the Internet for things like video, music, and more. We continue to manage our network to ensure that our all of our subscribers have a terrific user experience. We also recognize that the Internet was not designed to handle the mass amounts of video that are now being consumed, therefore there is a risk that service speeds could slow to a complete crawl unless proper investments are made. We are taking a multi-pronged approach that we feel will be to the benefit of our customers. As we are in the early stages of planning, we want to keep you informed of what we are doing to ensure our subscribers continue to enjoy all of the content available on the Internet today.
Our goal is to provide the best possible Internet experience for ALL of our customers, not to let the minority affect the majority. The vast majority of our customers will see no difference in their monthly bill. The challenge is to find an equitable way to charge customers so that we can pay for necessary infrastructure upgrades. We are looking to create a business model that will allow customers to choose the speed and consumption package that makes sense for their household Internet usage. With a consumption based billing plan, all customers will have access to a ''gas gauge'' that will enable them to track their consumption against their plan. A customer will have three months to get comfortable with the gauge before the bill hits. We don't want our customers to have any unpleasant surprises. Some of our customers may actually save money by ''right-sizing'' to a plan that meets their needs. We are happy to help them do that. Included in the extended trial is Greensboro, NC. Preliminary communications regarding specifics will begin in August 2009 in Greensboro, NC. Billing will follow these communications after a three month grace period. If you would like to speak with a live agent regarding this matter, please either visit your local Time Warner Cable office, or call your local Time Warner Cable Customer Care Center at 1-800-892-2253 or 1-866-874-2389.
Please let us know if we can be of any additional assistance.
Thank you for using Time Warner Cable.
Elena
Time Warner Cable Support
Raleigh, NC
919-595-4892
1-866-489-2669