Hi kiliki,
If you have 64bit installed, than it is a bios issue. If youre laptop was intended for 32bit and they haven't released a Bios update, than youre out of luck. I had a similar problem with an Asus board of mine. I installed 8gb and it showed 3.99 usable. They came out with a Bios Update to fix the memory problem thankfully. But yea you need to check if your bios is up to date, and if there is a newer version, flash it. If there is not, youre out of luck.