I just finished building a new computer for a friend of mine and I've run into some trouble moving to the new outlook. I'll try to summarize the best I can below.
To prep for this, I copied all of the data files over to the hard drive I was transferring to the new computer and pointed outlook to those new files on the D drive. I also did an export of her address book. Just before I transferred the drive, outlook was working perfectly with the intended behavior that we want below.
1: She uses outlook primarily for her work email on a custom domain. She also has a second work email and a personal Gmail account that goes through outlook. I've got those all ported in and they're up to date. What we're missing is all of her old emails. Stuff that dates back many years. So far, only the last 18 months or so show up. How do I set outlook to pull all email history?
2: Prior to the move, she had all of her emails nicely sorted into folders. It wasn't an automated thing, but she had a folder hierarchy set up. Once I moved everything, that folder structure disappeared. How do I get those folders and contents back? And would this in any way be related to the issue above (as in the old emails being in those folders not getting ported over)?
3: She created and modified several people in her contacts list, and those new changes aren't showing up in what we're seeing now.
I'm assuming that this is all due to settings that aren't configured properly. The info that we're missing is absolutely vital for her to be able to work, so I'm hoping there's an easy way to retrieve everything. Also, if it makes a difference, I tried plugging the hard drive back into the old computer and starting up outlook. It contained the same information that's on the new one.
Thanks for the help!
To prep for this, I copied all of the data files over to the hard drive I was transferring to the new computer and pointed outlook to those new files on the D drive. I also did an export of her address book. Just before I transferred the drive, outlook was working perfectly with the intended behavior that we want below.
1: She uses outlook primarily for her work email on a custom domain. She also has a second work email and a personal Gmail account that goes through outlook. I've got those all ported in and they're up to date. What we're missing is all of her old emails. Stuff that dates back many years. So far, only the last 18 months or so show up. How do I set outlook to pull all email history?
2: Prior to the move, she had all of her emails nicely sorted into folders. It wasn't an automated thing, but she had a folder hierarchy set up. Once I moved everything, that folder structure disappeared. How do I get those folders and contents back? And would this in any way be related to the issue above (as in the old emails being in those folders not getting ported over)?
3: She created and modified several people in her contacts list, and those new changes aren't showing up in what we're seeing now.
I'm assuming that this is all due to settings that aren't configured properly. The info that we're missing is absolutely vital for her to be able to work, so I'm hoping there's an easy way to retrieve everything. Also, if it makes a difference, I tried plugging the hard drive back into the old computer and starting up outlook. It contained the same information that's on the new one.
Thanks for the help!
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