Troubleshoot a computer 3000 miles away.....

[Jack]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

My son is having problems connecting to the internet since he installed the
SP2 service pack.Can anyone tell me what information about his computer I
need and how I would use it to access his computer?

Thank You for any responses.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

If he is having problems with SP2 and internet connectivity then you might have a hard time
accessing his machine.

With that said, if he is running XP Pro look at this page for guidance setting up and using Remote
Desktop for remote access/control. including firewall/NAT/router port information..

http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html

If he is running XP Home look at using UltraVNC... Get the server, client and encryption plug-in
from...

http://ultravnc.sourceforge.net/

If he is behind a firewall/NAT/router then he needs to open TCP Port 5900 in order for you to
connect with UltraVNC.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"Jack" <Jack@discussions.microsoft.com> wrote in message
news😀7A31BFB-8172-4860-AD20-3AC49B1A3164@microsoft.com...
> My son is having problems connecting to the internet since he installed the
> SP2 service pack.Can anyone tell me what information about his computer I
> need and how I would use it to access his computer?
>
> Thank You for any responses.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Additionally, if your both running XP (Pro or Home) look at Remote Assistance...

http://support.microsoft.com/default.aspx?scid=kb;en-us;305608
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message
news:%23TdMr0CzEHA.824@TK2MSFTNGP11.phx.gbl...
> If he is having problems with SP2 and internet connectivity then you might have a hard time
> accessing his machine.
>
> With that said, if he is running XP Pro look at this page for guidance setting up and using Remote
> Desktop for remote access/control. including firewall/NAT/router port information..
>
> http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
>
> If he is running XP Home look at using UltraVNC... Get the server, client and encryption plug-in
> from...
>
> http://ultravnc.sourceforge.net/
>
> If he is behind a firewall/NAT/router then he needs to open TCP Port 5900 in order for you to
> connect with UltraVNC.
>
> --
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "Jack" <Jack@discussions.microsoft.com> wrote in message
> news😀7A31BFB-8172-4860-AD20-3AC49B1A3164@microsoft.com...
>> My son is having problems connecting to the internet since he installed the
>> SP2 service pack.Can anyone tell me what information about his computer I
>> need and how I would use it to access his computer?
>>
>> Thank You for any responses.
>

 

[Jack]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Thank You Sooner Al for the links...

"Sooner Al" wrote:

> Additionally, if your both running XP (Pro or Home) look at Remote Assistance...
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;305608
> http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
>
> --
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "Sooner Al" <SoonerAl@somewhere.net.invalid> wrote in message
> news:%23TdMr0CzEHA.824@TK2MSFTNGP11.phx.gbl...
> > If he is having problems with SP2 and internet connectivity then you might have a hard time
> > accessing his machine.
> >
> > With that said, if he is running XP Pro look at this page for guidance setting up and using Remote
> > Desktop for remote access/control. including firewall/NAT/router port information..
> >
> > http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
> >
> > If he is running XP Home look at using UltraVNC... Get the server, client and encryption plug-in
> > from...
> >
> > http://ultravnc.sourceforge.net/
> >
> > If he is behind a firewall/NAT/router then he needs to open TCP Port 5900 in order for you to
> > connect with UltraVNC.
> >
> > --
> > Al Jarvi (MS-MVP Windows Networking)
> >
> > Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> > The MS-MVP Program - http://mvp.support.microsoft.com
> > This posting is provided "AS IS" with no warranties, and confers no rights...
> >
> > "Jack" <Jack@discussions.microsoft.com> wrote in message
> > news😀7A31BFB-8172-4860-AD20-3AC49B1A3164@microsoft.com...
> >> My son is having problems connecting to the internet since he installed the
> >> SP2 service pack.Can anyone tell me what information about his computer I
> >> need and how I would use it to access his computer?
> >>
> >> Thank You for any responses.
> >
>
>