Archived from groups: microsoft.public.windowsxp.basics (
More info?)
found this in help and support forum
posted november 9, 2004:
QUOTE
Ramesh [MVP]" wrote:
> See if these commands help:
> From Start, Run dialog:
>
> helpctr -regserver
> regsvr32 itss
> regsvr32 hhctrl.ocx
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
>
http://windowsxp.mvps.org
UNQUOTE
applying the three commands in sequence did the trick.
that is- restored my help and support.
and i can troubleshoot once again.
cheerio and all that,
robert
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http://www.webspawner.com/users/rjlafayette/index.html
"Robert J. Lafayette" <xyz1234@msn.invalid> wrote in message
news:ehFR8vhAFHA.2792@TK2MSFTNGP15.phx.gbl...
>i applied registry fix in 'run'
> to regedit,
>
> in windows and nothing happened.
>
> again, excuse my being a dummy here.
>
> the more detailed the help for me the better of i am.
>
> i pretty much need the help and support portion of windows.
>
> just a thought:
> how about i reinstall some part of sp2?
>
> robert
>
>
>
>
> "Robert J. Lafayette" <xyz1234@msn.invalid> wrote in message
> news:%23HDJAkhAFHA.2568@TK2MSFTNGP10.phx.gbl...
>> thank you for your help.
>>
>> i am a real dummy here.
>>
>> all the help files are in the help folder in windows.
>>
>> some help things open when i click on the individual icon.
>>
>> i downloaded the registry fix (see attachment)
>> but do not know how to apply it.
>>
>> please give me detailed instructions as to what to do with the 'fix'.
>>
>> i could not follow the instructions they seemed too complicated.
>>
>> thanks again
>> robert
>>
>> "Ramesh, MS-MVP" <ramesh@online.mvps.org> wrote in message
>> news:uKlb30WAFHA.3820@TK2MSFTNGP11.phx.gbl...
>> Robert,
>>
>> If you're able to launch Help and Support directly from the folder (but
>> not from Start Menu), see:
>>
>> "Help and Support" link from Start Menu does not work:
>>
http://windowsxp.mvps.org/startmenuhelp.htm
>>
>> This should also rectify the "Troubleshooter" button functionality in
>> Device Manager.
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>>
http://windowsxp.mvps.org
>>
>>
>> "Robert J. Lafayette" <xyz1234@msn.invalid> wrote in message
>> news:%23$xcJtWAFHA.2788@TK2MSFTNGP15.phx.gbl...
>>> using xp home, sp2.
>>>
>>> thanks for asking.
>>>
>>> can not run 'help and support' from start menu.
>>>
>>> from "search"
>>>
>>> found several 'helpcrt.exe' in following three folders:
>>>
>>> 1- windows/ service packfiles\i386
>>> 2- windows/ software distribution\
>>> downloads-1-5-18\0915379b547e57fc174520805bc480\backup
>>>
>>> 3- windows/pchealth\healthctr\bianaries
>>>
>>>
>>> please help.
>>>
>>> robert
>>>
>>>
>>> "Ramesh, MS-MVP" <ramesh@online.mvps.org> wrote in message
>>> news:OM77xUPAFHA.600@TK2MSFTNGP09.phx.gbl...
>>> Hi Robert,
>>>
>>> Are you able to run Helpctr.exe from Start/Run? (without typing
>>> helpctr.exe's full path)
>>>
>>> --
>>> Ramesh, Microsoft MVP
>>> Windows XP Shell/User
>>>
http://windowsxp.mvps.org
>>>
>>>
>>> "Robert J. Lafayette" <xyz1234@msn.invalid> wrote in message
>>> news:uIvmd4LAFHA.3416@TK2MSFTNGP09.phx.gbl...
>>> in device manager i have a troubleshooter for certain devices..
>>>
>>> troubleshooter doesn't work lately.
>>>
>>> i click on it and nothing happens.
>>>
>>> is there any way to reset / reload it so as to make it work?
>>>
>>> thanks in advance,
>>>
>>> robert
>>> (xp home sp2)
>>>
>>>
>>>
>>
>>
>>
>
>
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