Hi.
I’ve been stuck on this for a few days and feel like a failure. I thought I could install a technicolor mta on my own but apparently I can’t.
Online it says the device is not connected and the online icon on the device has not yet lit up. I talked to spectrum and they said my modem was on quarantine (?) and they took it off. I’ve had them send the activation signal a couple times, and I’m wondering if I just haven’t screwed in the coaxial cable enough (it seems pretty tight but I’m not that strong and I don’t know what it’s supposed to look like.) I’ve unplugged it a few times. And I tried hitting that reset button to no avail. They said I could hop onto the WiFi and go to registration.rr.com but that did not work, as the website said I wasn’t connected to a spectrum account and to try on my computer and then the page didn’t load on my computer. Is it time to throw in the towel and pay for installation? The reason I didn’t go with AT&T was because I thought this would be faster (they couldn’t get someone out here for weeks) but so far it’s taking quite a long time. Is there anything I can try that would help? Did I just get faulty equipment? Thanks.
I’ve been stuck on this for a few days and feel like a failure. I thought I could install a technicolor mta on my own but apparently I can’t.
Online it says the device is not connected and the online icon on the device has not yet lit up. I talked to spectrum and they said my modem was on quarantine (?) and they took it off. I’ve had them send the activation signal a couple times, and I’m wondering if I just haven’t screwed in the coaxial cable enough (it seems pretty tight but I’m not that strong and I don’t know what it’s supposed to look like.) I’ve unplugged it a few times. And I tried hitting that reset button to no avail. They said I could hop onto the WiFi and go to registration.rr.com but that did not work, as the website said I wasn’t connected to a spectrum account and to try on my computer and then the page didn’t load on my computer. Is it time to throw in the towel and pay for installation? The reason I didn’t go with AT&T was because I thought this would be faster (they couldn’t get someone out here for weeks) but so far it’s taking quite a long time. Is there anything I can try that would help? Did I just get faulty equipment? Thanks.