Like I said, Microsoft built a Prius when 95% of their user base wanted a Truck. But is no one asking the question "Why Microsoft got it so wrong"? I mean Nielsen wasn't the first person to do this usability study with "real humans" - Microsoft have their own team of UI professionals that do very much the same as Nielsen, so how and why did Microsoft end up with such a poor UI in Windows 8? Did Ballmer even try Windows 8 before it was released? Did he test internal builds along the way? Come on Tom's, start asking the hard questions and stop nibbling at the edges of an obvious problem at Microsoft. Grow some Journalistic integrity just this once and stop pandering to you revenue sources.