UNEXPECTED_KERNEL_MODE_TRAP and INTERNAL_POWER_ERROR caused by ntoskrnl.exe

[darker246]

I am having issues with these two BSODs.

Read this carefully before answering, please.

So first issue is that my PC starts to boot and when comes to Windows 10 loading screen, shuts down. When i power it back on it boots up normally. Then, i once had a INTERNAL_POWER_ERROR right after the boot, and in BlueScreen View it shows 4 of them at once. My WiFi also started disconnecting every 2 minutes or so and even turning icon from wifi to monitor with utp cable and yellow or red exclamation mark. Then, last time i used my PC it showed UNEXPECTED_KERNEL_MODE_TRAP bsod. When i open BlueScreen View, all of these bsods are being caused by ntoskrnl.exe. I downloaded Driver View as well, and he marks red my wifi driver and my ethernet driver, both being downloaded from Windows Update.

I will leave both program's logs here so you can read them.

Please help and thanks in advance.

BlueScreen View log : https://drive.google.com/file/d/1x1M6iX93eWP53FM4xrcg3XIIrAmo4Dzs/view?usp=sharing

DriverView log : https://drive.google.com/file/d/1vOCopoepEm1WaZJXkeQ6NLP6VgvYmkCN/view?usp=sharing

 

[johnbl]

general fix for this will be to update the BIOS and motherboard drivers. Then update the driver for the actual device that is not working.


the BIOS update will update the setup for the electronics for USB 2.x and USB 3.x ports.
The motherboard might also require updated chipset drivers and USB 3.x driver to match the bios update. (get them from the motherboard vendors website)

other than that, if you get further bugchecks you should change the memory dump type to kernel then after the next bugcheck provide the kernel memory dump. C:\windows\memory.dmp.

you can also run powershell or cmd.exe as an admin and run
powercfg.exe /energy and look at the report it generates.

ntoskrnl.exe is the windows kernel. All device drivers talk to it. When something breaks it will show up as a failure in the device driver or in the device driver interface (ntoskrnl.exe) Even if it is the device drivers fault.

 

[darker246]

general fix for this will be to update the BIOS and motherboard drivers. Then update the driver for the actual device that is not working.


the BIOS update will update the setup for the electronics for USB 2.x and USB 3.x ports.
The motherboard might also require updated chipset drivers and USB 3.x driver to match the bios update. (get them from the motherboard vendors website)

other than that, if you get further bugchecks you should change the memory dump type to kernel then after the next bugcheck provide the kernel memory dump. C:\windows\memory.dmp.

you can also run powershell or cmd.exe as an admin and run
powercfg.exe /energy and look at the report it generates.

ntoskrnl.exe is the windows kernel. All device drivers talk to it. When something breaks it will show up as a failure in the device driver or in the device driver interface (ntoskrnl.exe) Even if it is the device drivers fault.

I updated BIOS to the latest version few days ago. I'll try to update the mobo drivers. But if you looked at the Driver View log i attached you'll see that it marked red the ethernet and WiFi drivers and they are updated to the latest version trough Windows update...

 

[boju]

Have you tried disabling MediaTek wireless adapter?

 

[darker246]

Have you tried disabling MediaTek wireless adapter?

Well, disabling no, but i uninstalled them both but Windows update reinstalls them anyway.

 

[boju]

Yeah cant stop Win10 from reinstalling drivers like you could in Win 7. If there is an issue with lan or wireless, disabling adapter would tell Windows to ignore the driver hopefully. I favor disabling wireless first assuming you're using network cable.

 

[boju]

There might be an option in the bios to disable wireless adapter too

 

[johnbl]

it would be better to set the machine to high performance mode so the machine does not sleep just to prevent the bugcheck until you can figure out the cause. Or you could go into windows control panel and set the device driver power management to not allow sleeping of the device. For a usb device you want to make sure the usb subsystem is not going to sleep. (sleep=low power states)

powercfg.exe /energy generates a report on the power management problems.

some machines might have a power management driver installed that has to be updated.

general fix for this will be to update the BIOS and motherboard drivers. Then update the driver for the actual device that is not working.


the BIOS update will update the setup for the electronics for USB 2.x and USB 3.x ports.
The motherboard might also require updated chipset drivers and USB 3.x driver to match the bios update. (get them from the motherboard vendors website)

other than that, if you get further bugchecks you should change the memory dump type to kernel then after the next bugcheck provide the kernel memory dump. C:\windows\memory.dmp.

you can also run powershell or cmd.exe as an admin and run
powercfg.exe /energy and look at the report it generates.

ntoskrnl.exe is the windows kernel. All device drivers talk to it. When something breaks it will show up as a failure in the device driver or in the device driver interface (ntoskrnl.exe) Even if it is the device drivers fault.

I updated BIOS to the latest version few days ago. I'll try to update the mobo drivers. But if you looked at the Driver View log i attached you'll see that it marked red the ethernet and WiFi drivers and they are updated to the latest version trough Windows update...

 

[darker246]

Yeah cant stop Win10 from reinstalling drivers like you could in Win 7. If there is an issue with lan or wireless, disabling adapter would tell Windows to ignore the driver hopefully. I favor disabling wireless first assuming you're using network cable.

I am using wireless adapter Dlink, i'll try that, thanks. I'll leave you updated.

 

[darker246]

general fix for this will be to update the BIOS and motherboard drivers. Then update the driver for the actual device that is not working.


the BIOS update will update the setup for the electronics for USB 2.x and USB 3.x ports.
The motherboard might also require updated chipset drivers and USB 3.x driver to match the bios update. (get them from the motherboard vendors website)

other than that, if you get further bugchecks you should change the memory dump type to kernel then after the next bugcheck provide the kernel memory dump. C:\windows\memory.dmp.

you can also run powershell or cmd.exe as an admin and run
powercfg.exe /energy and look at the report it generates.

ntoskrnl.exe is the windows kernel. All device drivers talk to it. When something breaks it will show up as a failure in the device driver or in the device driver interface (ntoskrnl.exe) Even if it is the device drivers fault.

Please take a look at this report.

https://drive.google.com/file/d/1GstUaR11of1z1GxQDr2UB9WnBOthwdRa/view?usp=sharing

 

[janeb3918]

I am having issues with these two BSODs.

Read this carefully before answering, please.

So first issue is that my PC starts to boot and when comes to Windows 10 loading screen, shuts down. When i power it back on it boots up normally. Then, i once had a INTERNAL_POWER_ERROR right after the boot, and in BlueScreen View it shows 4 of them at once. My WiFi also started disconnecting every 2 minutes or so and even turning icon from wifi to monitor with utp cable and yellow or red exclamation mark. Then, last time i used my PC it showed UNEXPECTED_KERNEL_MODE_TRAP bsod. When i open BlueScreen View, all of these bsods are being caused by ntoskrnl.exe. I downloaded Driver View as well, and he marks red my wifi driver and my ethernet driver, both being downloaded from Windows Update.

I will leave both program's logs here so you can read them.

Please help and thanks in advance.

BlueScreen View log : https://drive.google.com/file/d/1x1M6iX93eWP53FM4xrcg3XIIrAmo4Dzs/view?usp=sharing

DriverView log : https://drive.google.com/file/d/1vOCopoepEm1WaZJXkeQ6NLP6VgvYmkCN/view?usp=sharing

Have you tried to get into safe mode to see if the BSOD disappeared?