Question Unreal engine 4 problem?

Status
Not open for further replies.
Jan 11, 2020
2
0
10
0
I have a problem that I think are related with UE4. I have tried everything! When I tried to play
Ancestors.The.Humankind.Odyssey
or
Star.Wars.Jedi.Fallen. Order same thing is happening.
Game freezes at the logo and goes slowly to the menu. It takes minutes, but during that time I can hear music and sounds of my clicking with gamepad controller. I can move through the menu but picture is not moving but jumping minute after I click on something.
My PC is…
Operating System: Windows 10 Enterprise 64-bit (10.0, Build 10586)
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Card name: AMD Radeon R9 200 Series
DirectX Version: 12
Please help!
 
For one it can depend on what version of R9 GPU you have regarding A: THO. It states a minimum requirement of HD7950, which is basically the same as a R9 280. The R9 series starts at the 270, which scores well below a 280 on Passmark.

Secondly, you're on a very outdated build of W10. 10586 is basically build 1511, and it's now on 1909, I'm still on 1903 because I tend to wait until all the bugs of the latest build are worked out before updating. For instance I had freeze crashes in Wolfenstein Youngblood and Gears 5 right after updating to 1903, which had been out only a little while. One of the cumulative updates for 1903 that came out a little later fixed it for me though. Build 1511 literally came out way back in early 2016 though, so you really should try updating to a newer build.

https://en.wikipedia.org/wiki/Windows_10_version_history

Other than that, make sure you are updated to at least 19.11.2 on your GPU driver, which is the one they issued for Jedi Fallen Order support and is compatible with R9 200 series GPUs. This driver also came out less than 3 months after the release of A: THO, so it should work well for it too.

Lastly, I don't recall you saying what controller you're using. Some can have compatibility issues with certain games. Many current games now support the Xbox One controller, and lately many support the PS DualShock 4 as well. Beyond that it can be hit and miss though.

I really doubt it has anything to do with UE4. Unreal Engine has been known to have stutter and hitching issues in some games, especially if the devs are new to using it, but beyond that it works pretty well. It doesn't tend to have issues graphically or control wise.
 
Last edited:
Jan 11, 2020
2
0
10
0
Two games are pirated from codex. I am from Croatia so it is legal to steal here. I use logitech controler with xbox driver. All other games work perfectly, only these two freeze, and slow down to two frames per minute in the same way with normal sound. It is a same glitch. I blocked windows update because it goes in a restarting loop when it updates. I will try to install new windows. This is my PC in ful...

Operating System: Windows 10 Enterprise 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834)
Language: Croatian (Regional Setting: Croatian)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 06/11/14 18:09:03 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
Page File: 4815MB used, 13950MB available
Windows Dir: C:\Windows
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 192 DPI (200 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6798)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_27751462&REV_00
Display Memory: 11219 MB
Dedicated Memory: 3052 MB
Shared Memory: 8167 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SONY TV
Monitor Id: SNY1C02
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Name: Dell E2214H(Digital)
Monitor Model: DELL E2214H
Monitor Id: DELA09E
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 26.20.13001.18009 (English)
Driver Version: 26.20.13001.18009
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 24.7.2019. 0:00:00, 1980768 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-24D8-11CF-8B31-BC35BBC2D735}
Vendor ID: 0x1002
Device ID: 0x6798
SubSys ID: 0x27751462
Revision ID: 0x0000
Driver Strong Name: oem15.inf:cb0ae41404d3fb84:ati2mtag_R575:26.20.13001.18009:pci\ven_1002&dev_6798&subsys_27751462
Rank Of Driver: 00D10001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

-------------
Sound Devices
-------------
Description: 3 - SONY TV (AMD High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdWT6.sys
Driver Version: 10.00.0001.0012 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 10.7.2019. 0:00:00, 108152 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_18499887&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8581 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 27.11.2018. 0:00:00, 6486608 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_18499887&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8581 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 27.11.2018. 0:00:00, 6486608 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8581 (English)
Driver Attributes: Final Retail
Date and Size: 5/4/2019 17:23:03, 6486608 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: Eye 110
Location: Unknown
SymbolicLink: \\?\usb#vid_093a&pid_2472#5&326c0cbc&0&4#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
Manufacturer: KYE SYSTEMS CORP.
HardwareID: USB\VID_093A&PID_2472&REV_0100,USB\VID_093A&PID_2472
DriverDesc: Eye 110
DriverProvider: KYE SYSTEMS CORP.
DriverVersion: 1.0.4.20
DriverDateEnglish: 6/25/2009 00:00:00
DriverDateLocalized: 25.6.2009. 0:00:00
Service: PAC207
Class: Image
DevNodeStatus: 180600A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_REMOVABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {0D5BBEF9-0C06-11E9-86CF-806E6F6E6963}
ProblemCode: No Problem
BusReportedDeviceDesc: CIF Single Chip
Parent: USB\ROOT_HUB30\4&359f8c85&0&0
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \FileSystem\aswSnx,\FileSystem\aswSnx,\Driver\ksthunk,\Driver\PAC207,\Driver\ACPI,\Driver\USBHUB3
ContainerCategory: Imaging.Webcam

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: Controller (Wireless Gamepad F710)
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC21F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Poll w/ Interrupt: No
 
Status
Not open for further replies.

ASK THE COMMUNITY

TRENDING THREADS