Unsupported cpu but it should be

[tony100]

My compaq sg3-220uk should accept a phenom 11 965 (according to hp website) but when i put one in it tells me that it is unsuported. Cannot find an update for bios or any setting to change. Stuck!!!!

 

[WR2]

Hello tony100;

There are a couple versions of Phenom II X4 965. Which version do you have?

Phenom II X4 965 125 Watt TDP

Phenom II X4 965 140 Watt TDP

 

[WR2]

Compaq SG3-220UK PC Product Specifications

Processor upgrade information
Motherboard supports the following processor upgrades:
NOTE: Only Socket AM3 processors are supported with this motherboard.

AMD Phenom II X4 9xx/9xxe/8xx Quad-Core (Deneb core)
AMD Phenom II X3 7xx/7xxe Triple-Core (Heka core)
AMD Phenom II X2 5xx (Callisto core)
AMD Athlon X4 6xx/6xxe (Propus)
AMD Athlon X3 4xx/4xxe (Rana)
AMD Athlon X2 2xx/2xxe (Regor)

 

[tony100]

Hello tony100;

There are a couple versions of Phenom II X4 965. Which version do you have?

Phenom II X4 965 125 Watt TDP

Phenom II X4 965 140 Watt TDP

its the 125 watt

 

[WR2]

What version of BIOS do you have installed on the motherboard?

 

[WR2]

Checking BIOS version / upgrade BIOS
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&lc=en&cc=us&dlc=en&product=4312183


Motherboard Specifications, H-Aira-RS780L-uATX (Aira-GL8)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02556928&lc=en&cc=us&dlc=en&product=4312183#N423

 

[tony100]

Checking BIOS version / upgrade BIOS
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&lc=en&cc=us&dlc=en&product=4312183


Motherboard Specifications, H-Aira-RS780L-uATX (Aira-GL8)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02556928&lc=en&cc=us&dlc=en&product=4312183#N423

the bios version is 6.01

 

[WR2]

You're right about not finding any BIOS upgrades. There don't seem to be any out available.

I can't see any reason the motherboard would report 'Not Supported' for that CPU.
That would be a function that the BIOS would carry out.

The only thing I can recommend is try and find other Compaq SG3-220 owners who have upgraded and see what they did to be successful.

 

[tony100]

Hi wr2 thanks for your help, I'll try a few other things before buying a new mobo.
Sorry if my posts have been a bit abrupt but its my first time on these forums.
Thanks again
Tony

 

[HugoW]

My compaq sg3-220uk should accept a phenom 11 965 (according to hp website) but when i put one in it tells me that it is unsuported. Cannot find an update for bios or any setting to change. Stuck!!!!

Have you find any solution? I have the same problem with my Compaq

Hugo