Question USB 3.0 physical ports are not working as SuperSpeed

[Jordinelson]

PC: HP Compaq Elite 8300 Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am using my old PC's blue USB ports to plug in a USB WI-FI adapter. I would like to benefit from the USB 3.0 speed, but I get the message, "Device can perform faster when connected to USB 3.0."

I've already updated to the latest USB drivers and BIOS version.

On USB Device Viewer, I can see 4 USB SS ports available (below), but no matter which physical port I plug my devices into, they are never one of these 4 ports.

Are these USB 3.0 really available? How can I activate or access them?

I appreciate any help. Thanks!

 

[KingLoki]

Are u using a seperate plug-in usb hub with a number of ports?

 

[Jordinelson]

PC: HP Compaq Elite 8300 Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am using my old PC's blue USB ports to plug in a USB WI-FI adapter. I would like to benefit from the USB 3.0 speed, but I get the message, "Device can perform faster when connected to USB 3.0."

I've already updated to the latest USB drivers and BIOS version.

On USB Device Viewer, I can see 4 USB SS ports available (below), but no matter which physical port I plug my devices into, they are never one of these 4 ports.

Are these USB 3.0 really available? How can I activate or access them?

I appreciate any help. Thanks!

Are u using a seperate plug-in usb hub with a number of ports?

No, only the computer standard ports. Physically there are only 10 ports (4 USB 3.0 and 6 USB 2.0).

 

[KingLoki]

Try updating or re-installing the chipset driver for your model. Will include usb 3. host drivers

 

[Lolomid]

USB3 connectors basically include USB2 on a few pins. So check with different cables; if you used the same cable for every port, and the cable is broken, the outcome will be exactly what you see. Also test with different USB3 devices, as the connector on the USB3 device may also be broken.
outdated or incorrectly installed USB drivers, locked or write-protected devices, and virus or malware infections on your computer or the USB device

 

[Jordinelson]

USB3 connectors basically include USB2 on a few pins. So check with different cables; if you used the same cable for every port, and the cable is broken, the outcome will be exactly what you see. Also test with different USB3 devices, as the connector on the USB3 device may also be broken.
outdated or incorrectly installed USB drivers, locked or write-protected devices, and virus or malware infections on your computer or the USB device

Hi, thanks for the suggestion. I connected an external SDD drive (USD 3.0) in different blue ports, and it keeps not connecting using USB3. I uninstalled and reinstalled all USB controller drivers, but there were no changes.

 

[Jordinelson]

Try updating or re-installing the chipset driver for your model. Will include usb 3. host drivers

I updated all drivers shown on Device Manager / "Universal Serial Bus Controllers". Is that what you mean?

 

[Ralston18]

Does the following Powershell cmdlet list connected USB devices/drives ?

Get-PNPDevice -Class "USB"
Results from my computer:

PS C:\WINDOWS\system32> Get-PNPDevice -Class "USB"

Status Class FriendlyName InstanceId
------ ----- ------------ ----------
OK USB Logitech USB Camera (Pro 9000) USB\VID_046D...
OK USB Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) PCI\VEN_8086...
OK USB USB Root Hub (USB 3.0) USB\ROOT_HUB...
OK USB Realtek USB 2.0 Card Reader USB\VID_0BDA...
Unknown USB USB Mass Storage Device USB\VID_174C...
OK USB USB Composite Device USB\VID_046D...


PS C:\WINDOWS\system32>

And you can alter the format further by using:

PS C:\WINDOWS\system32> Get-PnpDevice -Class USB | Format-List Name,DeviceID,Driver


Name : Logitech USB Camera (Pro 9000)
DeviceID : USB\VID_046D&PID_0990\7CEA4228

Name : Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
DeviceID : PCI\VEN_8086&DEV_A36D&SUBSYS_08681028&REV_10\3&11583659&0&A0

Name : USB Root Hub (USB 3.0)
DeviceID : USB\ROOT_HUB30\4&3798F3CA&0&0

Name : Realtek USB 2.0 Card Reader
DeviceID : USB\VID_0BDA&PID_0129\20100201396000000

Name : USB Mass Storage Device
DeviceID : USB\VID_174C&PID_55AA\1234567891DF

Name : USB Composite Device
DeviceID : USB\VID_046D&PID_C52B\5&16E922E4&0&9

Objective being to use Powershell as another way to see things from a "Windows" viewpoint.

Note: You can easily copy and paste Powershell cmdlets into Powershell.

 

[KingLoki]

See if they have the driver package for chipset. HP wants model/serial number input to provide the correct drivers...

https://support.hp.com/us-en/drivers/

 

[Misgar]

"Device can perform faster when connected to USB 3.0."

Had this on a friend's old Phenom 955 motherboard. No matter what I tried, I could not get the two USB 3.0 ports to run faster than USB 2.0 speeds.

In the end, I installed a cheap PCIe x1 USB 3 card which worked perfectly.