It appears that all of my USB 3.0 ports have stopped working.
Yesterday, my mouse has randomly stopped working during use. When I unplugged and re-plugged it, my keyboard has stopped working as well. After attempting different solutions, it appears that they only work when I connect them to the USB 2.0 ports. When trying to connect any device to the USB 3.0 ports, they don't see to work. I have a webcam which has lights on it, and when I connect it to the 3.0 ports, the lights light up, suggesting there is power going through the port, however the webcam isn't detected at all. My keyboard, mouse and microphone should also light up when connected, however these only light up and work when connected to the 2.0 ports.
I've tried checking the device manager, and uninstalling all of the devices under Universal Serial Bus Controllers tab, and restarting, this did not fix the issue.
I've noticed I had three devices under the 'Other devices' tab. These were:
Universal Serial Bus (USB) Controller
Universal Serial Bus (USB) Controller
SM Bus Controller
I have installed the Intel USB 3.0 drivers and one of the Universal Serial Bus (USB) Controllers disappeared from the tab. I've also installed the Intel Chipset installation and the SM USB Controller disappeared from the tab as well.
Now I only have one Universal Serial Bus (USB) Controller in the 'Other devices' tab, and searching for updates doesn't seem to help. I've also tried manually selecting the Intel USB 3.0 driver for it, but it doesn't seem to apply to it.
Keyboard doesn't work if connected to 3.0 port during boot, so can't go to safe mode or bios unless keyboard is connected to 2.0.
Please help, thank you.
XHCI hand off and EHCI hand off are both enabled. USB legacy support is enabled.
Drivers I've reinstalled -
Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_5.0.4.43
Chipset_10.1.1.42_Public
Motherboard - MSI MS 7916 (Z97 GAMING 7)
OS - Windows 7 Ultimate 64Bit
Processor - Intel Core i7-4790K
Yesterday, my mouse has randomly stopped working during use. When I unplugged and re-plugged it, my keyboard has stopped working as well. After attempting different solutions, it appears that they only work when I connect them to the USB 2.0 ports. When trying to connect any device to the USB 3.0 ports, they don't see to work. I have a webcam which has lights on it, and when I connect it to the 3.0 ports, the lights light up, suggesting there is power going through the port, however the webcam isn't detected at all. My keyboard, mouse and microphone should also light up when connected, however these only light up and work when connected to the 2.0 ports.
I've tried checking the device manager, and uninstalling all of the devices under Universal Serial Bus Controllers tab, and restarting, this did not fix the issue.
I've noticed I had three devices under the 'Other devices' tab. These were:
Universal Serial Bus (USB) Controller
Universal Serial Bus (USB) Controller
SM Bus Controller
I have installed the Intel USB 3.0 drivers and one of the Universal Serial Bus (USB) Controllers disappeared from the tab. I've also installed the Intel Chipset installation and the SM USB Controller disappeared from the tab as well.
Now I only have one Universal Serial Bus (USB) Controller in the 'Other devices' tab, and searching for updates doesn't seem to help. I've also tried manually selecting the Intel USB 3.0 driver for it, but it doesn't seem to apply to it.
Keyboard doesn't work if connected to 3.0 port during boot, so can't go to safe mode or bios unless keyboard is connected to 2.0.
Please help, thank you.
XHCI hand off and EHCI hand off are both enabled. USB legacy support is enabled.
Drivers I've reinstalled -
Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_5.0.4.43
Chipset_10.1.1.42_Public
Motherboard - MSI MS 7916 (Z97 GAMING 7)
OS - Windows 7 Ultimate 64Bit
Processor - Intel Core i7-4790K
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