Question USB-C malfunctioning (code 43 error for UCM-UCSI ACPI in the Device manager)

[mohsan_niaz]

Hi everyone,

I own an ASUS Zephyrus G15 (GA503RM). The USB-C ports are not working and Windows is showing a code-43 error for UCM-UCSI ACPI in the Device Manager. Has anyone experienced this error before? If it is a hardware-related issue on the motherboard? Can anyone guide which component needs to be replaced?

Regards
Mohsan Niaz

 

[Lutfij]

Welcome to the forums, newcomer!

Did you manually reinstall your chipset driver in an elevated command, i.e, Right click installer>Run as Administrator? You should also cross reference the support site for your laptop to see if you have any BIOS updates pending.

 

[mohsan_niaz]

Welcome to the forums, newcomer!

Did you manually reinstall your chipset driver in an elevated command, i.e, Right click installer>Run as Administrator? You should also cross reference the support site for your laptop to see if you have any BIOS updates pending.

I have uninstalled the device and reinstalled the device driver from the device manager. I have also tried to enable and disable the device. I have also tried to re-install Windows 10. I have also updated the laptop to the latest bios version as recommended by Armory Crate, but the error doesn't go away and my USB-C ports are dead.