Question USB-C port not working: ASUS Prime Z370-A

[sierra201107]

Hi guys,

I'm new here so I hope this is the right place to ask this.

I have recently purchased a Crucial X8 external SSD which features USB 3.1 gen 2 (type c). I tried to connect it to the USB-C port on my mobo (which is also 3.1 gen 2 according to ASUS) using a Thunderbolt 3 cable. But it just won't recognize the drive.

Why do I think the port is the problem? Well, I also tried to connect my phone instead of the drive and it wasn't recognized either. The cable itself was working when I charged my phone with it using a USB-A adapter. As a last test I tried to connect the drive to my work laptop which also features a USB-C port: it worked! I think the port on the laptop has a different standard though (USB Basic Type-C) but that's not supposed to make any difference, is it?

I have already updated Windows 10 to the newest version and reinstalled all USB drivers. In device manager none of the ports show any errors.

Any ideas? I really need help…

Thanks,
sierra

 

[rgd1101]

the drive come with usb-c cable, did you try that?

 

[sierra201107]

the drive come with usb-c cable, did you try that?

Yes I did, same result.

 

[clementttttttt]

Did u try to use a USB-A adapter and plug it to your mobo?

 

[sierra201107]

Did u try to use a USB-A adapter and plug it to your mobo?

Yes, that works. But I want to use the drive with the USB-C because the USB-A adapter only supports USB 3.1 gen 1.

 

[rgd1101]

chipset driver up to date?

 

[sierra201107]

chipset driver up to date?

Yes, just updated, didn't change anything. I also checked BIOS for disabled ports but they're all enabled.

 

[sierra201107]

I found the solution. The problem was in BIOS:

1. Enter BIOS
2. Go to "Advanced Mode"
3. Go to "Onboard Devices Configuration"
4. Scroll to "USB Type C Power Switch"
5. Change from "Auto" to "Enabled"