Hey folks,
after building a new setup for my RTX 3080 I am having massive issues with the new mainboard for a couple weeks now. When the system is under specific load, almost every device connected to the mainboard via USB except for mouse and keyboard randomly disconnect and reconnect several times.
I managed to narrow down the possible issue, it seems that the "AMD USB 3.1 eXtensible-Hostcontroller" is crashing and causing those disconnects:
I have tried so far:
My setup:
Hooked up via USB on the IO shield are:
Non of my components are overclocked. CPU, RAM, SSDs and every USB device has been working flawless on my old system with a B450 board and RTX 2080S card.
Sometimes instead of the USB devices disconnecting the whole system lags extremely even though the CPU load is beneith 30%. The disconnecting becomes severe when sharing my screen via Teamviewer or Discord but also happens randomly during games.
Any ideas how to fix this issue? Can it be ruled out to be a faulty motherboard or should I RMA it to MSI?
Thank you in advance for all of your help and suggestions and stay safe!
after building a new setup for my RTX 3080 I am having massive issues with the new mainboard for a couple weeks now. When the system is under specific load, almost every device connected to the mainboard via USB except for mouse and keyboard randomly disconnect and reconnect several times.
I managed to narrow down the possible issue, it seems that the "AMD USB 3.1 eXtensible-Hostcontroller" is crashing and causing those disconnects:
I have tried so far:
- flashing the most recent mobo BIOS
- installing the most recent chipset drivers provided by both AMD and MSI
- swapping the devices hooked to the USB ports in every possible way
- checking for any loose cable connections on the mobo
- checking for updates for the USB controller in Windows device manager
My setup:
- MSI MPG Carbon B550 now with newest 7C90v142 BIOS
- AMD Ryzen 7 3700X
- NZXT Kraken X73 AiO
- Nvidia RTX 3080 FE
- Corsair LTX 32 GB RAM @ 3200 MHz
- 1x WD 1TB NVMe SSD
- 2x WD 500 GB SSD
- beQuiet! Straight Power 11 850W
- Lian Li O11 Dynamic Razer Edition
Hooked up via USB on the IO shield are:
- Logitech X56 Joystick
- Logitech X56 Throttle
- Creative SoundBlasterX G5
- Microsoft Xbox Wireless Adapter
- Razer BlackWidow Elite Keyboard (barely disconnects)
- Razer Basilisk Essential Mouse (barely disconnects)
Non of my components are overclocked. CPU, RAM, SSDs and every USB device has been working flawless on my old system with a B450 board and RTX 2080S card.
Sometimes instead of the USB devices disconnecting the whole system lags extremely even though the CPU load is beneith 30%. The disconnecting becomes severe when sharing my screen via Teamviewer or Discord but also happens randomly during games.
Any ideas how to fix this issue? Can it be ruled out to be a faulty motherboard or should I RMA it to MSI?
Thank you in advance for all of your help and suggestions and stay safe!