Hello all,
I have a friend that recently bought an External hard drive. (The one in the link) Here is his problem and since I have never owned or worked on a system with one I though someone else may know how to help out. He has it connected and the software comes pre-installed on the hard drive itself so driver software is not an issue, unless there is an updated one from their website to help, which I have forgot to suggest to him, but what happens is when he moves his files over to his hard drive. Whatever it may be, the folders that they were in show up, but the files are no there. It shows the folders to be empty, but the storage space is diminishing, so it would seem the files are there they are just not accessible? Has anyone ever had this problem, and can anyone help me to try and help him fix this problem so he can see and use his files again? He deleted many of the files he has transfered over because they originally showed up for the first few times that he used the drive, but within the first day of use the problem emerged where they no longer showed up. So formating is a last resort. Also does anyone know if we do format is he will lose the original software that came pre-loaded. As in the drivers software that was installed automatically? Any Ideas? Thx in advance.
http://www.bestbuy.com/site/olspage.jsp?skuId=7643053&type=product&productCategoryId=pcmcat107700050005&id=1134698030419
Best,
3Ball
I have a friend that recently bought an External hard drive. (The one in the link) Here is his problem and since I have never owned or worked on a system with one I though someone else may know how to help out. He has it connected and the software comes pre-installed on the hard drive itself so driver software is not an issue, unless there is an updated one from their website to help, which I have forgot to suggest to him, but what happens is when he moves his files over to his hard drive. Whatever it may be, the folders that they were in show up, but the files are no there. It shows the folders to be empty, but the storage space is diminishing, so it would seem the files are there they are just not accessible? Has anyone ever had this problem, and can anyone help me to try and help him fix this problem so he can see and use his files again? He deleted many of the files he has transfered over because they originally showed up for the first few times that he used the drive, but within the first day of use the problem emerged where they no longer showed up. So formating is a last resort. Also does anyone know if we do format is he will lose the original software that came pre-loaded. As in the drivers software that was installed automatically? Any Ideas? Thx in advance.
http://www.bestbuy.com/site/olspage.jsp?skuId=7643053&type=product&productCategoryId=pcmcat107700050005&id=1134698030419
Best,
3Ball