Question USB Issues With ThermalTake MT LEVEL 20

[Cifs]

I have USB connection issues with my case, the 1st USB port in the front of the case does not work except for like flash drivers, everything else such as Bluetooth/wifi adapters, other USB devices do not work on the first port, but on the second port everything works fine, I have a HyperX Cloud II, and when I plug it in one the 1st USB slot, the hyperx led comes on, but the 7.1 functions don't work.

 

[Lutfij]

Welcome to the forums, newcomer!

Please include your system's specs like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Case:
OS:

You might want to inspect the internal USB header on the motherboard in case one or more pins have been bent or broken and if the connector is aligned properly. Doe the ports on the back also exhibit the same issue or is it with the front panels alone?

If the pins aren't bent(upon inspecting) you can chalk it up to the case having a faulty front panel unit. An RMA is necessary for the latter.

 

[Cifs]

CPU: Ryzen 5 3600
Motherboard: B450 (Gaming Plus)
Ram: Trident Z 3600MHZ (16GB)
SSD/HDD: Professional 1TB SSD/ 2TB Barracuda
GPU: 5700 xt
PSU: Thermaltake Smart Pro RGB 650W 80+ Bronze
Case: Thermaltake MT LEVEL 20
OS: Windows 10 Pro

And the USB issue only happens on the front case. And the front USB connectors are USB 3.0