Question USB mouse not working

[liam_curtis_3]

Product: 250 G5 Notebook
Operating System: Microsoft Windows 10 (64-Bit)
Hi all,
I have a problem with USB mouse on my laptop. Here's what I tried already:

• problem exists with wireless and wire mouse. Both do work fine on another computer
• USB flash drive works fine, so I believe that the USB port's hardware seems to be OK.
• I have deleted various devices on device manager
• Of course I have already restarted my computer (more than once).
• according to my device manager, USB drivers are up to date.

What could be the problem here?

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/USB-mouse-not-working/td-p/660... - A link to a similar solved question. However, this did not work for me, any other ideas?

 

[helpstar]

install chipset driver and Intel management driver using the intel update utility
https://www.intel.com/content/www/us/en/support/detect.html

update the BIOS of your laptop
https://support.hp.com/us-en/driver...-g5-notebook-pc/10180321/swItemId/ob-245386-1

 

[liam_curtis_3]

Thanks for your response.

My mouse USB clashed with the door lightly when this problem arose.

I have realised that items are showing as charging but it seems to not have any progress, it just shows there is a connection. E.G Iphone will say unlock iphone to use accessories but will not charge. A vape will turn on from 0% and mark as charging but has not moved from 0%.

Will this need a computer specialist to look at it?